The Group
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 34 hotels and 12 residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development and is a member of the Jardine Matheson Group.
Our Hotel
Set at the heart of the U.S. capital between Maine and Maryland Avenues and 12th and 14th Streets, SW, Mandarin Oriental, Washington DC has redefined luxury in the city. Just streets away from the nation’s most revered monuments and the Smithsonian Institution, the hotel is also within easy reach of Capitol Hill and District Wharf.
Overview of Position
Mandarin Oriental, Washington, D.C. is currently seeking a talented host/hostess to join our dynamic Amity & Commerce Restaurant team. The host/hostess is a critical component in our guests' dining experience and shall provide gracious service that will delight our guests, ensuring their return time and again.
The Host(ess) will report directly to the Food and Beverage Manager.
Essential Functions
- Serve and assist the guest courteously and efficiently providing menu insight as needed.
- Courteously greet and escort guests to tables.
- Assist in seating guests.
- Assist in work as directed per the opening and closing duties checklists.
- Take accurate and complete reservations.
- Maintain a clear and updated reservations book.
- Assist in monitoring all guest needs.
- Assist restaurant colleagues in preparation for service.
- Use the guest name appropriately and communicate it to restaurant colleagues and managers so that they can use it as well.
- Communicate other necessary information with colleagues (i.e.: Birthdays, Anniversaries, Special requests.)
Requirements
- Must be able to work a very flexible schedule that will include early mornings, late nights, weekends and holidays.
- Must possess prior upscale/fine dining experience (preferably in a similar role).
- Excellent communication skills and fluency (both written and verbal) in English is required.
- Must be physically able to stand/walk for extended periods of time during your shift.
- Superior telephone etiquette is required; prior multi-line experience is preferred.
- Prior experience with OpenTable is preferred.
- Must be computer proficient and able to easily navigate reservation systems, Microsoft Office (such as Excel, Microsoft Word).
- Must be dedicated to outstanding guest service, with a drive to exceed our guests' expectations.
Desired
- Prior experience in Food and Beverage department preferred; experience in luxury hotel setting strongly preferred.
- Experience in a unionized hotel environment preferred.
- Bi-lingual abilities a plus.
Working with us means…
We are dedicated to delighting our guests and colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility.
Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programs, we are committed to providing a Mandarin Oriental ‘Colleague Journey’ that exceeds colleague expectations.
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Equal Employer Opportunity statement
Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge.
