Where You Fit In

It is the mission and intent of this position that the incumbent will take full responsibility for all aspects of the hotel operation in the evening and overnight hours, being pro-active, creative and results driven. He or she must provide leadership and direction to overnight staff in terms of hotel operations, safety and security as well as provide service representative of the brand to all the guests.   

This position is responsible for the overall operation of the hotel and will act as the "Liaison Officer" between guests and  upper management. He or she should raise accurate and detail log entries for all incidents and occurrences in the hotel during the evening and overnight hours of the operation and follow through closely to achieve “win-win” situations between guests and the hotel. The incumbent is expected to be the ‘eyes’ and the ‘ears’ of the management especially during the night where there is minimum staffing level and activities. Responsibilities include overseeing the overnight operations of the Front Office and hotel; ensuring that work processes are in logical order with staff; attending departmental meetings; handling guest complaints and comments; relaying call outs from staff to appropriate department head; and ensuring overnight reports are completed in a timely manner.  The Night Manager reports to the Director of Front Office Operations and oversees all of the colleagues working during the night shift operations at the hotel. Incumbent should have 2 to 3 years’ experience of Front Office experience, preferably in a luxury property. Candidate must have excellent communication skills. This is a full-time overnight management position only.