Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process.

JOB SUMMARY: Responsible for overseeing Park Services day-to-day operation of specific park/area by providing direction/development to Supervisor(s) and hourly Team Members. Uses analytical skills to ensure that the assigned park/area is meeting departmental standards for Guest & Team Member satisfaction and financial goals.

MAJOR RESPONSIBILITIES:

• Oversees daily operation of Park Services for specific area. Supports cleanliness and quality of assigned area by walking and being present in the field on a routine basis. Observes and adjusts exempt and Team Member daily functions as needed to ensure operational effectiveness, show readiness, guest satisfaction, and safety compliance. Works with supervisors to ensure appropriate staffing levels, adjust staffing to operational changes such as attendance fluctuations and unplanned absences.
• Responsible for departmental improvement in guest satisfaction, employee satisfaction, sustainability, and financial measurements. Develops action plans that measure impact to improve overall effectiveness of operation. Maintain positive relationships with other departments to acts as a point of contact to ensure show standards are maintained.
• Responsible for the development of the Supervisor team by providing feedback on performance, giving direction on how to handle, solve and prevent situations and developing communication, decision making and reasoning skills. Creates development plans, gives direction to Supervisors on administering memos and Team Member counseling’s. Creates weekly management schedule for assigned area. Also responsible for hourly Team Members including training, coaching, and mentoring. Ensures all Team Member schedules, performance appraisals and documentation are completed in a timely and consistent manner. Addresses Team Member situations as needed and collaborates with HR/Employee Relations team(s), when necessary, for guidance.
• Provides support to the long-term planning of the Park Services department. Participates in business planning and ongoing department initiatives as well as works with the Finance team to develop the annual operating budgets. Assists in the planning and execution of special events.
  Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training, and team member involvement activities.
• Perform other duties as assigned.

EDUCATION:

• Bachelor’s degree is preferred

EXPERIENCE:

• 3+ years in previous hospitality industry experience required.
• Previous hospitality industry management experience with Theme Park experience preferred.
• Previous experience leading or supervising management team members required;
• or equivalent combination of education and experience.

ADDITIONAL INFORMATION:

• Some travel may be required.
• Specific Park Services related experience requirements/preferences are listed in the subdivision or function the Manager supports.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal Orlando Resort. Here you can.

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