Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process.

JOB SUMMARY: Responsible for clear communication, both oral and written, with various departments on multiple special events to ensure guest satisfaction and success. Keeps in perspective the expectations of the client, both internally and externally, while maintaining the reputation and integrity of Universal Orlando. Responsible for all necessary administrative paperwork to comply with the standard company policies and procedures. Responsible for other paperwork/assignments as directed by management.

MAJOR RESPONSIBILITIES:

• Integrated in all aspects of special events, such as client contact, menu planning, and creative concepts to ensure success from an operational and guest perspective.
• Communicate, both orally and in written form, with various departments regarding multiple special events, including subordinates.
• Ensure proper staffing levels and equipment maintenance for all special events
• Development of staff
• Complete site visits and pre-con meetings to ensure client’s expectations.
• Ensure all paperwork, including billing, is correctly completed in accordance with the standard company policies and procedures.
• Support Senior Catering Manager as directed.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION:

• High school degree or GED required.
• Bachelor’s degree from a four year college or university in Business/Hospitality Management preferred.

EXPERIENCE:

• Three to five years Catering/Food Service Experience in a leadership role required;
• One to three years Catering/Banquet Management Experience required.
• equivalent combination of education and experience.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• Florida Food Manager Certificate required.
• Class D Florida Driver’s License required.
• Class B Florida Driver’s License preferred;
• Forklift Certified preferred;
• Alcohol Awareness preferred.
• Catering Management Certification preferred;
• Hospitality Industry Association affiliation preferred.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal Orlando Resort. Here you can.

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2024 Universal Studios. All rights reserved. EOE