Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process.

JOB SUMMARY: Serves as the primary point of contact for candidate onboarding. Provides critical support for candidates, hiring managers and internal stakeholders to provide a seamless Team Member Experience.

MAJOR RESPONSIBILITIES:

• Provides orientation rescheduling support. Communicates with candidates requesting rescheduling and ensures rescheduling dates align with hiring expectation and class prerequisites.
• Provide support and answer questions, received through a variety of channels, from candidates regarding the Onboarding portal. Support includes, but not limited to receiving phone calls, communication emails, logging in, navigating, completing/printing documents, and orientation schedules.
• Generate a variety of reports to ensure candidates move through the onboarding portal timely. Distribute reports/information to ensure internal partners (e.g., ID Processing, Talent Development) are aware of pending new/rehires.
• Provide support and answer questions from supporting departments regarding the status of a candidates onboarding journey.
• Support the completion of I-9 verification and E-Verify as applicable. Must maintain current knowledge/understanding of USCIS/DHS requirements to ensure I-9 completion follows regulations
• Provides input/recommendations for improvement in the onboarding journey.
• Ensures compliance and maintains confidentiality throughout the onboarding journey.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION: High school degree or GED preferred.

EXPERIENCE: 1+ year clerical, record analyst, documentation management, customer service, or computer experience preferred; or equivalent combination of education and experience.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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