JOB SUMMARY:

Oversees the daily operation and is the first point of contact for Team
Members, guests, and interdepartmental partners in the absence of a Supervisor.
Monitors the operation to ensure guest and Team Member safety, positive guest
interactions, and maintains daily labor budgets. Responsible for leading and coaching
Team Members and responding to any Team Member or guest concerns. Responsible
for upholding guest service standards, safety regulations, supporting TSAT initiatives,
executing operational plans, and ensuring operation readiness for the Resort Yachts.
Accountable for training-related functions including overseeing new hire on-the-job
training, recertification, and compliance training.

MAJOR RESPONSIBILITIES:

• Performs all operational duties related to the daily opening, operation, and closing of the Resort Yachts operation. Completes opening and closing checklists for operational readiness, inspects the work environment including the entire fleet, CityWalk dock, hotel docks, hotel walking pathways and the maintenance bay for cleanliness and operational safety. Responsible for reporting and resolving facilities issues throughout the Resort Yachts Operation. Manages the flow of Guests to and from the Loews Hotels. Responsible for the consistent execution of guest service, operational standards, and motivating Team Members to safely deliver an efficient
  Resort Yachts operation. Conducts daily shift meetings and safety spot talks.
• Ensures daily staffing levels and rotations are adjusted according to line schedules. Proactively adjusts manned positions based on guest flow and business needs. Orders and maintains operating supplies. Reviews and/or edits Kronos to ensure that time is properly entered based on job code and functional area. Assist with Scheduling and running/ managing labor including overtime reports. Performs additional administrative tasks as required.
• Regularly trains and coaches performance of Team Members, conducts daily shift meetings, and documents performance.
• Utilizing the Lead Observation Report and other tools. Aids in the dissemination of general company and venue or area specific forms of communication. Monitors trainees throughout their on-boarding and training to ensure operational proficiency. Meets with Team Members to review their training progress, addresses concerns, documents training related issues, administers testing and signs off on the successful completion of training and testing. Effectively applies the UO service model of
  Look, Focus, Act to satisfy and resolve the needs of the guests and the team members.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established policy, procedures, training, and team member involvement activities.

Performs other duties as assigned.

EDUCATION:

High school degree or GED required.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

Valid Florida Driver’s License required.

EXPERIENCE:

1+ year of team leadership experience preferred; or equivalent
combination of education and experience.

Universal Orlando Resort. Here you can.

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2024 Universal Studios. All rights reserved. EOE