Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process.

JOB SUMMARY:

Responsible for the direct supervision of Destination Universal Vacation Planners, Concierge, and Coordinators to maximize sales. Lead the Universal Vacation Planning Centers (On Site and at Universal Partner Hotel’s) to maximize marketing exposure and hotel management relationships.

MAJOR RESPONSIBILITIES:

• Develops Destination Universal Vacation Planner sales skill through observing and coaching behaviors. Assists team by answering questions, providing necessary information and resolves issues. Visits staff at work locations or by speaking to them on the phone to assist with ticketing needs, technical/procedural support, maintenance, and repairs.
• Monitors the workflow of Destination Universal operations to ensure a smooth operation. This includes management of location call in’s, Manager on Duty shifts (remote), and resolving guest concerns.
• Communicates with hotel management and vendors, fosters relationships which helps create and maximize revenue opportunities. Meets with management to discuss revenue opportunities and resolve any issues.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team member involvement activities.
• Perform other duties as assigned.

EDUCATION:

• High school degree or GED is required.
• Bachelor’s degree is preferred in Sales, Marketing or Business Administration.

EXPERIENCE:

• 2+ years in Sales, Operations or Guest Service field with 1+ years experience providing direction; or equivalent combination of education and experience.

ADDITIONAL INFORMATION:

• Proficiency in MS Word and Excel required.
• Proficiency in MS PowerPoint and Outlook required.
• Telephone and email etiquette are required.
• Ability to multi-task.
• Must be a self-starter with the ability to work independently.
• Must be able/flexible to work mornings, evenings, week days, weekends and Holidays
• Ability to work in a deadline oriented environment.
• Experience troubleshooting and resolving problems.
• Ability to work with numerous internal and external partners.
• Strong skills leading and developing teams.
• Demonstrated Guest Service excellence.
• Desire to work in a fast paced environment.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal Orlando Resort. Here you can.

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2025 Universal Studios. All rights reserved. EOE