JOB SUMMARY:  

Greets and provides directions to Guests / drivers dropping off and picking up throughout Universal Orlando Resort; including CityWalk Bus Hub, Resort Hotels, Volcano Bay and Special Events.

MAJOR RESPONSIBILITIES:

• Answers Guest questions and offers general UO information while providing exemplary guest service. Provides Guests with assistance as needed. 
• Assists with loading Guests into resort buses at resort and park locations as well as Special Event transportation. 
• Directs buses to appropriate parking locations, manages traffic control for Special Events, redirects cars to appropriate parking or drop off/pick locations, records various data for guest/vehicle flow.
• Maintains a clean and safe work environment by constantly monitoring the immediate area and/or surroundings. Responsible for ensuring a neat and organized work area, trash removal, keeping the area free of debris and the proper maintenance of equipment and/or props.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established policy, procedures, training and Team Member involvement activities.
• Perform other duties as assigned.

EXPERIENCE: 

Six months to one year guest service and/or parking experience preferred; or equivalent combination of education and experience.

Universal Orlando Resort. Here you can.

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