JOB SUMMARY:

Provides exemplary guest service to guests arriving to the Toll Plaza and provides suggestive and persuasive up selling of parking productions, and all financial responsibilities that accompany.

MAJOR RESPONSIBILITIES:

• Up-sells guest transactions by using persuasive selling techniques to increase the sale of parking options; including Prime Parking and/or Valet parking. Maintains a minimum average of upgraded parking sales set by management.
• Processes parking pass transactions using established computer system, or manual transactions and provides appropriate parking and park information to guests. Practices proper cash handling procedures to ensure accuracy at cash out. Practices proper procedures for detecting and reporting counterfeit cash and credit cards.
• Provides directions to appropriate Parking locations. Places slip in vehicle windshield associated with Parking product purchased. Answer questions about the UO resort. Resolves Guest concerns utilizing knowledge of operation and resort.
• Practices established procedures for safety in Toll Booths including specific procedures when handling counterfeits. Provides direction to arriving vehicles to even traffic when necessary.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EXPERIENCE:

One to three years in a cash handling position with face-to-face customer contact preferred. ; or equivalent combination of education and experience.

Universal Orlando Resort. Here you can.

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