At Universal Creative, we design, develop and deliver the most compelling entertainment experiences imaginable to drive growth for Universal Parks & Resorts worldwide. Our innovative attractions, immersive theme parks and world-class resorts fuse art and technology to create new standards in the themed entertainment industry.

Our Team Members are the driving force behind Universal Creative. With their diverse skills and forward-thinking ideas, our team pushes us beyond the boundaries of what’s possible to achieve the extraordinary. Together, we’re creating a Universe of fun, always ensuring the next thing we do is better than the last thing we did.

JOB SUMMARY

Responsible for the development of preparation, ongoing monitoring and controlling all aspects of a project control platform in order to enable project teams to deliver overall projects within the required cost, quality and schedule parameters.

MAJOR RESPONSIBILITIES

• Manage the development and on-going improvement process associated with the overall Universal Creative project management system. Includes but not limited to chairing of meetings; review of potential systems; development of project procedures, flowcharts, and other information required to communicate the project procedural requirements to the potential system vendors.
• Develop and provide the ongoing improvement and maintenance of the overall Universal Creative project management “Project Process and Procedures” manual. Including but not limited to the development of clear, concise and very direct explanation of all the various aspects of project and construction management procedures; development of the charts, graphs and other supporting materials necessary to clearly convey the required processes and procedures; development of sample forms, letters and other tools needed to properly manage the execution of projects.
• Provide ongoing training, consultation and guidance to all of the vendors and project teams on all matters related to the ongoing project and construction management systems, processes, procedures and tasks.
• Provide the service of reviewing and approving all potential contractors’ and vendors’ pre-qualification forms (Vendor Qualification Process- “VQP”) for all non-Ride/Show contractors and vendors.
• Provide and manage the meetings, summaries and relationships with all of the vendors and contractors who we have entered into the preferred vendor status, including but not limited to development and ongoing maintenance of vendor/project dashboards for each vendor, maintenance of ongoing correspondence with the vendors, notification of potential requests for proposals to all vendors on projects, and all other required vendor support.
• Develop processes, procedures, format and other necessary elements needed to implement an efficient project post-mortem process, including but not limited to development of forms, dashboards, spreadsheets needed to clearly summarize the project, utilizing a variety of metrics; conducting interim reviews with the project team (minimum quarterly) to ensure successful and unsuccessful project elements are clearly identified in a timely manner; conducting overall project post-mortem on each individual project, utilizing a report template that will allow measurement of each project and more importantly, identify improvements; including the update the project policies and procedures manual, and other documentation to implement the improvements.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities. 
• Performs other duties as assigned.

ADDITIONAL INFORMATION

Responsible for interactions and indirectly managing multiple project participants including but not limited to project directors, project managers, engineers, architects, accountants, schedulers, and field personnel on multiple projects at once. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

SCOPE

In addition to performing this role successfully, this individual must be able to maintain solid, close professional working relationships with multiple outside contractors, architects, engineers and vendors that are involved in the development of our projects.

EDUCATION

Bachelor’s degree in Engineering, Construction Management or a related field is required. Professional Engineering, Architectural and Professional Project Management certification preferred.  

EXPERIENCE

10+ years of experience in the development and management of major projects with hospitality/entertainment/theme park experience; or equivalent combination of education and experience. The planning horizon is five to ten years. Planning requires knowledge of in-depth division operating plans and understanding of overall Company goals. Responsible for management of standard policies and procedures within a major function and may coordinate work processes across divisions. Accountable for divisional key performance indicators (Annual Operating Plan, GSAT, TSAT).

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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