Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process.

JOB SUMMARY:

The Senior Manager, Global Projects and Office Operations, Corporate Communications is an experienced professional who will be an essential part of the team that shapes and implements UDX’s overall corporate communications strategy by managing all of the business aspects of the office including such activities as the creation and maintenance of the quarterly/annual global activity calendar, weekly look ahead project snapshot, daily management of cross-department strategic initiatives and project process improvements, quarterly team meeting presentations and oversight of key executive communications activities. Works with the SVP as the business partner on all ongoing operations, administration activities, and specific project initiatives. Attends Senior Leadership Team meetings, coordinates global Comms calls and events, publishes agendas, and distributes meeting notes, leveraging new tools and technologies. Responsible for the administration and reporting of project requirements and tracking of office budgets. Works as a strategic partner to SVP facilitating collaboration across various global comms teams and with other non-Communications departments and partners.

MAJOR RESPONSIBILITIES:

• Works as a strategic partner to SVP facilitating collaboration across various global comms teams and with other non-Communications departments and partners. Serves as the point on annual Communications offsite, facilitating agenda, speaker content, and meeting logistics. Attends Senior Leadership Team meetings, coordinates global Comms calls and events, publishes agendas, and distributes meeting notes.
• Collaborates closely with SVP and leadership teams to align organizational strategies, goals, and priorities. Provides insight, analysis, and recommendations for ongoing planning and integration that enables more effective delivery of strategic initiatives, including tracking of activity via global calendars, leveraging project management tools, and identifying areas for process improvement.
• Responsible for the administration, reporting, and tracking of office budgets, maintaining accurate and up-to-date documentation. Manages resources, outside vendor contracts and overall traffic of workstreams. Evaluate vendors and communications toolsets and make recommendations on effectiveness and ROI.
• Accountable for the management of all project plans, requirements, status reports, risk assessments, and post-project evaluations. Oversees project management system and implementation of quality control processes to ensure deliverables meet established standards and expectations
• Helps implement strategies to achieve function and office goals in support of larger company goals and events. Supports communications planning for key global activities for the function itself or in support of the business from conception to completion, liaising between different divisional teams. Creates PowerPoint presentations in support of showcasing office impact and/or in support of key global programs.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
• Perform other duties as assigned.

EDUCATION:

• Bachelor’s degree (or equivalent experience) in business administration or similar field.

EXPERIENCE:

• 7+ years of Finance or Business experience with 3+ years of management experience required; or an equivalent combination of education and experience.

ADDITIONAL INFORMATION:

• Required:
  • Understands the business - hospitality or theme park, hotel, or entertainment management experience.
  • Excellent communication and interpersonal skills, ability to build strong relationships, influence stakeholders, and communicate with impact.
  • Thinks strategically and can perform problem analysis.
  • Ability to simplify complexity.
  • Anticipate and avert problems.
  • Has organizational and political intelligence
  • Has experience with:
  • Project or program management, developing budgets/schedules/tracking progress
  • Research and analysis
  • Managing relationships
  • Managing the process of an idea to execution
  • Grasping and adding value to a leader’s vision
  • Storytelling and communication
• Preferred:
  • Proven success in a project coordination role
  • Extreme attention to detail
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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