Universal Horror Unleashed is a terrifyingly unique experience that will bring haunts to Las Vegas year-round. Located at Area 15 is the heart of horror – we would love to have you haunting alongside us! With the nature of this experience comes a unique working environment. You will find yourself working in dark environments around special effects including strobe lights, fog, artificial smells, and more. The working hours will be unique, typically spanning over late evenings/nights and weekends (holidays included). This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, and a variety of other discounts and perks.  

JOB SUMMARY

Responsible for delivering best in class guest experience by serving food and/or beverage to guests. Must have a passion for hospitality, providing attentive and friendly service while greeting guests with intention to ensure guest satisfaction. Maintains knowledge of UHU menus and suggests offerings. Interacts and ensures all guest needs are attended to and accurately handle financial transactions.

JOB RESPONSIBILITIES·

• Ensures that guest receive prompt, friendly and personalize service. Suggestively sells food and beverage items by possessing knowledge of menu items and ingredients. Ensures that orders are taken and placed accurately, checks on tables, provide condiments, replenish drinks and/or bread.
• Ensures adherence to the Nevada State Liquor Statutes and food safety handling state requirements.
• Maintains positive guest satisfaction by answering questions, accommodating special requests, appropriately handles to complaints to the guests’ satisfaction and/or solicits assistances from leadership team as necessary.
• Operates cash register accurately and rings all items into the POS system. Follows all established cash handling procedures.
• Pre-buses tables, maintains area, organize and clean service stands and complete side work.

SUPERVISORY RESPONSIBILITY:

• Individual Contributor

QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.

• Must be able to work a flexible and varying schedule based on business demands.
• Requires poise under pressure, a polished demeanor, and the ability to multitask in a guest facing role.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

 CERTIFICATIONS, LICENSES, REGISTRATIONS: 

• Any local or state required certifications or licenses.

 EDUCATION:

• High school diploma or GED is preferred.

EXPERIENCE: 

• 2+ years of food server experience is required; or equivalent combination of education and experience.