JOB SUMMARY:

We are seeking an analytical, detail-oriented HRIS Analyst to support our Talent Review and Performance Management processes. In this role, you will help maintain, optimize, and troubleshoot our Talent systems—primarily SumTotal and/or SuccessFactors—while partnering closely with HR, Talent Development, and business stakeholders to ensure seamless execution of core performance and talent review cycles.

This is an excellent opportunity for an HR systems professional who is eager to develop hands-on expertise in AI-enabled HR technology, HR data management, and employee experience–driven process support.

MAJOR RESPONSIBILITIES:

Systems & Process Support

• Support the configuration, administration, and maintenance of Talent Review and Performance Management modules within SumTotal and/or SuccessFactors including talent pools, talent and performance assessment forms and 9-box grids.
• Assist in launching and managing performance cycles, goal-setting processes, talent reviews, calibration sessions, and related system workflows.
• Manage daily interface files, including monitoring error logs and partnering with IT teams to troubleshoot issues and update interface logic where needed.
• Maintain and validate security role permissions and group access rights within the HRIS/Talent modules.

Data Management & Reporting

• Maintain data accuracy and integrity across HRIS/Talent modules by executing scheduled and ad-hoc audits, validating records, and supporting data governance practices.
• Prepare standard reports and dashboards to support Talent and HR leaders, ensuring timely and accurate delivery of insights.
• Support data uploads, mass transactions, and system testing for updates, fixes, and releases.

User Experience & Stakeholder Support

• Respond to Tier 1/Tier 2 inquiries from managers, employees, and HR partners regarding system navigation, functionality, and performance cycle requirements.
• Assist with training materials, quick reference guides, and communications to help drive user adoption and understanding of Talent and Performance Management processes.
• Collaborate with cross-functional partners—including HR Business Partners, Talent Management, Compensation, Compliance/Legal, Reporting & Analytics, and IT teams—to execute system-related tasks and enhancements.
• Lead/Participate in recurring status update meetings with cross-functional partners and key stakeholders providing agendas and meeting recaps after each call.

Projects/Continuous Improvement

• Participate in system enhancement discussions, UAT, and troubleshooting activities related to performance and talent review modules.
• Identify opportunities to streamline processes, improve system usability, and enhance employee experience.

EDUCATION:

• Bachelor’s degree or equivalent work experience
• Minimum of 2-3 years of HRIS or HR Operations related experience
• Strong analytical skills with attention to detail and commitment to data accuracy.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.

EXPERIENCE:

• Familiarity with SumTotal, SuccessFactors (preferred) or similar HR/Talent Systems.
• Experience supporting performance management or talent review cycles.
• Working knowledge of HR data structures and reporting concepts.
• Proficiency in Excel (VLOOKUP, pivot tables, data validation), PowerPoint and MS Word
• Desire to learn and adapt to new tools and technologies
• Ability to lead and have full ownership of a project from start to finish
• Willingness to integrate within a fast-paced, dynamic, and diverse global team
• Experience working with Case Management tools such as Zendesk and/or ServiceNow
• Understanding of SDLCs (Agile, Waterfall, etc.)
• Ability to work autonomously and collaboratively and make independent judgments
• Excellent organizational, project management, and time-management abilities

ADDITIONAL INFORMATION:

• Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of four days per week

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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