Seasonal Locker Attendant (Volcano Bay)
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Job no: 656314
Work type: Seasonal
Location: Orlando
Categories: Park & Resort Operations, Orlando - Volcano Bay
Job Summary:
Responsible for completing sales transactions and offering a variety of Premium Products, in addition to maintaining the show quality and cleanliness of locker stations and the surrounding area. Individuals are also responsible for providing exceptional service and support to both Guests and Internal Partners throughout their shift. Attendants are expected to assist Guests with the planning of their day at Universal Volcano Bay by understanding the Guests needs and expectations and proactively troubleshoot any issues that may arise to completion.
MAJOR RESPONSIBILITIES:
- Responsible for following proper cash handling procedures during the sales transactions. Maintains accurate logs of rented or returned Premium Services items to ensure appropriate inventory levels.
- Resolves and eases sensitive guest situations on an individual basis through personal interaction. Asks exploratory questions to identify concerns, needs and expectations. Fully investigates guest related issues related to, but not limited to: Park Technology, Attractions, and Third-Party Tenants issues. Determines and provides appropriate course of guest recovery.
- Use suggestive selling techniques to promote Premium Products (e.g., Cabanas, Premium Seating, Reserved Seating, Universal Express), rental and souvenir towels, lockers, and other products. Uses tablets to check in Guests, generate user profiles, add entitlements to tickets, add/delete reservations, renting lockers and assists Guests with questions regarding offered products and technology usage.
- Maintains cleanliness of lockers stations, rental products, and towels including the use of cleaning agents. Inspect and maintain inventory of all rental products, identify and report maintenance issues.
- Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
- Perform other duties as assigned.
EDUCATION:
- High school degree or GED required.
EXPERIENCE:
- Previous cash handling and guest service experience preferred but not required; or equivalent combination of education and experience.
- Must have strong interpersonal skills and be able to work in a fast-paced environment.
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
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