JOB SUMMARY:

Responsible for the development, delivery, facilitation, sustainment, and measurement of frontline/operational training for Universal Kids Resort (UKR). Provides facilitation and training support for all areas and departments. Maintains ownership of on-the-job and service training programs. Partners with Talent Development Centers of Excellence for frontline and leadership development to ensure alignment of offerings.

JOB RESPONSIBILITIES:

• Research, designs and develops new training programs and materials. Ensures training manuals are updated, relevant and align with current Standard Operating Procedures focused around providing an inclusive and fun environment. Creates training materials for operators to support specific needs and partnerships such as IBCCES. Incorporates measurement and assessment tools to support all training. Analyzes trends, identifies gaps and uses Company metrics and measures (e.g., GSAT, TSAT, turnover, performance management data, etc.) to develop targeted training plans based upon findings. Advises business partners in proper allocation of training resources.
• Delivers and facilitates structured training and development programs and initiatives in support of the company’s training plan, objectives and brand essence. Conducts refresher training, awareness training, new hire orientation and pertinent departmental training classes/programs (topical “just-in-time” spot training). Accompanies new hires throughout the course of their orientation experience, ensuring they have a smooth and consistent experience.
• Evaluates training provided by hourly Operators/Attendants to ensure quality and consistency; coaches individuals to improve knowledge or skills where necessary; oversees Train-the-Trainer and On-the-Job Training (OJT) process, ensuring proper ratios and skill level and certifies Team Members on OJT procedures.
• Acts as a liaison between areas of responsibility, EHS, Talent Acquisition and other business partners as needed to ensure all training and scheduling needs are addressed and communicated.   
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITY:

• Supervises an Non-Exempt team.

ADDITIONAL INFORMATION:

• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Schedule flexibility required with availability to work on weekends, holidays, or evenings.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.

• Strong presentation and facilitation skills are required.
• Proficient in Microsoft PowerPoint. Knowledge/familiarity of Success Factors or Articulate a plus.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

EDUCATION:

• Bachelor’s degree in a related field is preferred.

EXPERIENCE:

• 2+ years of relevant training and facilitation experience required; or equivalent combination of education and experience. Instructional design experience preferred.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Kids Resort via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Kids Resort HR/Recruitment will be deemed the sole property of Universal Kids Resort. No fee will be paid in the event the candidate is hired by Universal Kids Resort as a result of the referral or through other means.

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Universal Kids Resort is an equal opportunity employer. Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved. EOE.