JOB SUMMARY:

Serves as a business solution analyst responsible for analyzing the business needs of internal clients in various Universal Orlando Divisions/Departments and identifying optimal solutions for implementing new products, programs, and system functionality. A business analyst translates those solutions in each ticketing system, programs the system(s), validates functionality through end-to-end testing, and documents processes for various Universal Orlando Divisions/Departments.

MAJOR RESPONSIBILITIES:

• Assess business problems and requests, apply system functionality to obtain optimal solutions, and implement. Find efficiencies and improvements to business processes to drive value-added results. Work closely with key Division/Department users to understand business and system needs.
• Understand the intricacies of multiple ticketing systems and set up products with the same functionality in all systems. Audit product set-up between systems and identify differences.
• Conduct end-to-end testing of all new products, programs, and new system modules. Ensure data flows properly through various back of house systems (AS400 and Flash). Participate in system upgrade testing.
• Analyze and map business and technical processes (current state/future state). Produce high quality documentation and business process models. Train key Division/Department users on new system functionality and product set-up.
• Trace the requirements from the discovery cycle through the implementation to ensure that the timeline is managed.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
• Perform other duties as assigned.

EDUCATION:

• Bachelor’s degree is required in Business or MIS or equivalent combination of education and experience.

EXPERIENCE:

• Experience with Galaxy, Horizon, or SAP commerce is highly desirable.
• Advanced PC skills, including but not limited to Microsoft Excel, Access, Word, Relational databases, and SQL.
• Experience with relational database and operating systems preferred.
• Flexible and adaptable in regard to learning and understanding new technologies.
• Strong written, oral, and interpersonal communication skills.
• Ability to conduct research into software-related issues and products.
• Highly self-motivated and directed.
• Keen attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure, fast-paced, dynamic environment.
• Experience working both independently and in a team-oriented, collaborative environment.
• Demonstrated self-starter with strong organizational skills and the ability to take ownership, work independently, and produce accurate and timely results.
• Capable of balancing competing priorities while working on a variety of activities that span across many different functions.

ADDITIONAL INFORMATION:

• Software knowledge: Galaxy
• Microsoft Office
• SQL Server
• Structured Query Language
• Systems Analysis
• Programming
• Client/Server Architecture
• System Operation
• Research
• Business Analysis
• Planning & Scheduling
• Project Management
• Organizational Skills
• Analytical Thinking
• Reasoning
• Writing
• Draw and Interpret Spreadsheet
• Communicate Clearly with Team
• Customer Service Orientation
• Conduct Presentation
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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