JOB SUMMARY:

Responsible for assisting Scheduling Manager in assigning and providing direction to Scheduling Specialists.  To assist with ensuring Schedules are completed accurately and efficiently by providing a level of leadership in the workstation.

MAJOR RESPONSIBILITIES:

• Provides direction to the Scheduling Specialists and oversees the daily operation.  Assists in the training and development of new Scheduling Specialists. Generates reports and analyzes output to validate data and take action as necessary to ensure data is processed in accordance with the established Entertainment division guidelines. Examples of data may include but not limited to venue budget reporting, team member position management, contract hour reporting, and Entertainment timecard policy verification. Provides support to both team members and management on process guidelines as it relates to the Entertainment divisions superuser access regarding company policies/practices and troubleshooting errors within the system. Reports system issues appropriate IT partners. Provides information and records relating to team member general information, account codes, position codes, skill codes, and account numbers. Reinforces the application of all company policies/procedures. Understands DOH guidelines as it applies to the Entertainment GOP Procedures and provides suggestions to senior and venue leaders ensuring compliance while maintaining a high level of professionalism.
• Ensures that established Policies and Practices relating to scheduling and timecards are being followed, escalates issues as necessary. Creates and maintains official Entertainment Scheduling documentation to include Standard Operating Procedures, work guides and other such documents. Assists with the daily maintenance/weekly review of team member time sheets. Retrieves historical records as needed.
• Responds to questions posed by management and team members relating to scheduling and specific Entertainment pay practices/policies. Investigates and completes General payroll adjustments as well as assists with Travel time payroll adjustments received from Management to ensure accuracy and need. Submits the adjustment for Departmental approval.
• Completes a weekly schedule for assigned areas using scheduling database. Balances business need and team member availability to provide schedules that minimize overtime and report pay. Adjusts schedules per Policy/Procedure as needed based on attendance levels, special events, call-ins, and other factors. Works with departmental management to ensure team members are utilized in the proper roles, may provide recommendations of additional training to increase skill base. Recognizes potential system processing issues and brings to the attention of manager. Assists in testing Timekeeping software upgrades as needed and recommends corrective action based on defined department policies/procedures. Serves as back up to all department positions and in absence of Scheduling Management oversees the operation of venue and is the first point of contact for team members.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION: 

• High school degree or GED required.

EXPERIENCE: 

• 1-3 Years: Scheduling experience and previous leadership experience or equivalent combination of education and experience is required.

ADDITIONAL INFORMATION:

• Proficiency in MS Office systems is required. 
• Familiarity with Universal Orlando systems is a plus.
• Strong analytical and organizational skills.
• Strong communication skills with a high degree of tact.
• Strong multi-tasking skills.
• General working knowledge of computers and office software.
• Ability to interact professionally with multiple internal and external partners.
• Ability to perform work on multiple, diverse assignments simultaneously.
• Ability to sort through large quantities of data with moderate levels of complexity.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means. 

Universal Orlando Resort. Here you can.

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved. EOE