JOB SUMMARY:

Supports management in directing and coordinating activities of the Technical Entertainment maintenance personnel. Routinely provides feedback to management on personnel issues and performances. Actively support and implement daily/weekly/monthly planning and scheduling. Ability to multitask and use basic problem-solving skills. Actively promotes, engages in, and maintains positive working relationships with other departments in supporting department activities by performing duties assigned.

MAJOR RESPONSIBILITIES:

• Plans and delegates work tasks. Delegates work assignments among qualified crewmembers. Communicates performance expectations to ensure proper completion of maintenance tasks for Technical Entertainment systems.
• Actively reinforces company safety guidelines and programs, reports non-compliance. Monitors employee’s productivity, work habits. Leads work startup and stoppage. Monitors care, condition, use and storage of tools, equipment and other UO property. Maintains material inventories. Monitors compliance with wardrobe/grooming standards, driving policy, radio usage and other UO policies.
• Ensures proper completion of required documentation. Captures written behaviors using the Lead Observation Report to support managerial and supervisory documentation.
• Communicates and coordinates with other departments or crafts as needed. Communicates resource needs and work plans to Supervision. Provides two-way communications between work team, supervisor and other management and HR personnel.
• Performs job duties as described for department’s non-lead job descriptions.
• Maintains and shares job knowledge, assists in developing and training employees. Actively participates in learning opportunities in Entertainment technologies for all disciplines.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION: 

• Associate degree (AA) preferred.
• Bachelor’s degree from a four-year college or university in related field preferred.

EXPERIENCE: 

• Must possess advanced knowledge of entertainment systems theory as well as practical training and experience.
• 3-5 years’ experience leading large work crews in repair and maintenance.
• 5-8 years’ experience in maintaining, troubleshooting, and repairing entertainment equipment.
• 5-8 years’ experience in electrical repairs in DC or AC systems.
• 5-8 years’ experience in design, installation, or maintenance of A/V & Entertainment systems.
• Or equivalent combination of education and experience accepted.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• Valid Florida driver’s license requires.

ADDITIONAL INFORMATION:

• Computer experience with basic knowledge of MS, MSWord, MS Excel a plus; or equivalent combination of education and experience.
• Advanced knowledge in the set-up and ongoing maintenance of A/V & Entertainment systems.
• Certificates and factory training desired.
• Cable terminations and labeling desired.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means. 

Universal Orlando Resort. Here you can.

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved. EOE