JOB SUMMARY:

Responsible for supporting the planning and execution of daily Youth programs, while assisting Event Managers with larger, more complex programs. This position is designed to develop and build foundational event management skills within a dynamic theme park environment through hands- on experience, cross-functional collaboration and exposure to a variety of youth- focused programs and events. Coordinates assigned program logistics, timelines, and on-site execution to deliver exceptional guest experiences and operational excellence across Universal Orlando Resort, including Universal Studios Florida, Islands of Adventure, CityWalk, Volcano Bay, and Epic Universe.

Supports a diverse client portfolio, including Travel Planners, Group Direct clients, Educators, Youth Sports Associations, Charitable Organizations, and Universal Orlando Sales Channels. Assists with the execution of educational workshops, performance-based events, academic and career-connected learning experiences, Youth Consumer Marquee events such as Grad Bash, and RTU, as well as smaller festivals and awards programs. Provides operational support for education programs, Volcano Bay transportation coordination, performance and parade logistics, inventory management, and other event-related functions. The ideal candidate is highly organized, detail-oriented, adaptable, and eager to build foundational event management skills in a fast-paced, team-oriented environment.

MAJOR RESPONSIBILITIES:

• Support the execution of Youth programs and events while assisting Event Managers with larger, more complex events. Serve as a point of contact for assigned event clients and internal partners, helping communicate event details and ensure program requirements are understood and executed. Demonstrate flexibility in a fast-paced environment requiring timely responses to clients, guests, and internal partners. Contribute to maintaining positive client relationships by providing professional, timely, and responsive communication that supports overall client satisfaction, strong CSAT results, positive guest experiences, and repeat business opportunities.
• Maintain accurate event records and documentation, including event calendars, prospectuses, itineraries, timelines, confirmations, operational documents, Salesforce updates. Finalize event details and distribute written confirmations to clients and internal partners to ensure alignment and operational readiness. Contribute in post-event recaps to identify successes and opportunities for improvement. Support departmental initiatives, process improvements, special projects, and the adoption of new tools and technologies while continuing to develop event management knowledge and skills.
• Collaborate with internal teams, including Entertainment, Catering, Resort Operations, Sales and other partners, to support successful event execution. Coordinate logistical details for daily programs and smaller events. Identify operational concerns and communicate them to leadership while assisting with implementation of solutions. Support on-site event operations and guest experience initiatives to ensure events are executed safely and effectively.
• Assist with financial and operational program management by supporting budget tracking for daily Youth programs, reviewing and processing Entertainment GIGs, and monitoring inventory levels, supplies, and equipment to ensure program readiness.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training, and team member involvement activities.
• Perform other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

EDUCATION:

• Bachelor’s degree in Event Management or related field.

EXPERIENCE:

• 1+ years: overall experience in event planning and/VIP experience required.
• Theme Park experience preferred and UO product knowledge is preferred. Equivalent combination of education and experience.

ADDITIONAL INFORMATION:

Working knowledge of Universal Orlando Resort venues and operations. Demonstrates professionalism and diplomacy when interacting with clients, internal partners, and event stakeholders. Strong verbal and written communication skills, with the ability to effectively collaborate across operating departments to support successful event execution and exceptional guest experiences.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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