JOB SUMMARY:

Protection of the company’s assets by the prevention of theft from shoplifting and the apprehension of shoplifters and other illegal activity that may occur on Universal Kids Resort property. Assist in the operation, ensuring proper policy regarding ticket issues, and safeguard of all ticketing standards are met.

JOB RESPONSIBILITTIES:

• Proactively conducts undercover surveillance of Guests as it relates to theft, performing the collection of physical evidence, electronic and performing physical surveillance.
• Assists with performing behavioral detection for special events as directed.
• Adheres to specialized observational policies to attain productive apprehensions. Initiates professional suspect apprehension for investigation of retail theft and collaborates with Law Enforcement agencies to report or investigate crimes.
• Conducts interviews with shoplifting suspects to successfully recover stolen merchandise and assists with internal theft cases.
• Responds to the Front Gates for all suspected fraudulent tickets and makes determination on Guest entry with the partnership of eCommerce.
• Partners with Guest Services to block tickets and the recovery of Guest interactions. Adheres to specialized observational policies to attain productive ticket confiscation.
• Initiates positive Guest interactions associated with ticket issues and guest entry.
• Prepares detailed written reports; gathers and documents evidence as it relates to observed thefts, confiscated tickets, and witness statements for internal theft cases.
• Supports case management of all incidents from inception through final resolution and partners with UKR Leadership for briefings and confidential information as necessary.
• Testifies in court/deposition as a witness in all his/her cases brought to trial. Assist Investigators with internal theft cases, VIP & Dignitary escorts.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
• Perform other duties as assigned.

ADDTIONAL INFORMATION:

• Understand and apply aspects of theft detection and apprehension to studio operations. Ability to defuse hostile/confrontational situations in a professional manner. Ability to work undercover alongside law enforcement officers.
• Must be able to work a flexible and varying schedule based on business needs.
• Carries out responsibilities in accordance with the organization’s policies and applicable laws.
• A background check is mandatory, and results must meet Universal Kids Resort’s background check criteria.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

CERTIFICATION & LICENSES:

• Required to successfully attend and pass all recurring mandatory/legal licenses and certifications as a condition of employment.
• Level 2 (Non-Commissioned) Security License is required.

EDUCATION:

• Bachelors degree in Criminal Justice or Hospitality Management is preferred.

EXPERIENCE:

• 2+ years of experience in loss prevention or retail theft investigations is required; or equivalent combination of education and experience.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Kids Resort via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Kids Resort HR/Recruitment will be deemed the sole property of Universal Kids Resort. No fee will be paid in the event the candidate is hired by Universal Kids Resort as a result of the referral or through other means.

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Universal Kids Resort is an equal opportunity employer. Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved. EOE.