Anticipated Start Date: May 11, 2026

Estimated Pay: $15.00 per hour

Number of Jobs Available: At least 15

Schedule: Shifts occur within 7 days/week with 24-hour coverage period (overnight shifts are on-call for residents or emergencies)

Location: Gilbert Hall, 310 Haines Street, 112 Suite

Role Description:

The department of Residence Life and Housing is seeking responsible, motivated undergraduate students to assist with Summer Housing. 

Primary Responsibilities:

Hospitality Tasks 

• Welcome guests and other visitors; answer questions and make appropriate referrals. 
• Respond to telephone calls promptly and accurately. 
• Be familiar with the services provided to guests. 
• Record guest check-in/out information check-in/check-out sheets. 
• Issue and inventory keys. 
• Record all job-related information on the desk logs. 
• Report building deficiencies to Fixit. 
• Secure packages upon delivery and notify intended recipients. 
• Forward messages and mail. 
• Assist with and maintain an orderly desk appearance. 
• Know emergency procedures and assist as needed in emergencies. 
• Confront inappropriate behavior in common areas when necessary. 
• Complete Incident Reports (IRs) to document problems and disturbances. 
• Attend all training sessions and staff meetings. 
• Contribute to an inclusive and equitable working environment.

Service Administration 

• Provide each guest with a clean, properly arranged room as required. 
• Perform quality control checks of completed work. 
• Conduct/coordinate public area inspections before any group occupancy. 
• Lock all doors before any group occupancy, unless instructed otherwise. 
• Report work orders in a timely fashion. 

Administrative Duties 

• Responsible for locating, tagging, and logging all lost and found items. 
• Assist Assistant Director with updates to the service calendar. 
• Maintain all logs and administrative materials used for service operations. 
• Provide administrative support as required. 
• Complete rounds during office hours. 
• Complete on-call services overnight handling the duty phone. 

Service Tasks 

• Count and record linens, pillows, supplies, and amenities. 
• Sort and prepare linen after each use for pick-up by vendor. 
• Place linens in guest rooms prior to arrival. 
• Remove linens from rooms post-conference. 
• Perform room cleanings using university procedures post-conference. 
• Note any room deficiencies and report to the supervisor. 
• Perform other service-related duties to meet the needs of a wide variety of conferences and guests. 
• Perform quality control checks of completed work. 
• Conduct public area inspections before occupancy. 
• Move and/or carry linen, tables, tents, chairs, etc. up to 25 pounds with or without assistance. 

All other duties as assigned.

Qualifications:  

• Must be able to lift at least 25 lbs with or without assistance

• Preference given to applicants with a valid driver’s license. 

• Preference given to applicants who can work through August 24, 2026. 

Hiring Timeline:

Application Deadline: March 2, 2026

Interviews: March 9, 2026 – March 13, 2026

Offers Extended: March 16, 2026 - March 20, 2026

Please note that dates are subject to change depending on the needs of the department.

Applicants must be undergraduate students at the University of Delaware. Work study eligibility can be found here. Applicants who are not enrolled as undergraduate students at the University will not be considered for this position. Employment Limitations and Exceptions