Anticipated Start Date: September 1st

Estimated Pay: $20 per hour, at 15 hours a week.  

Number of Jobs Available: 1 

Schedule: Day. Flexible but within hours of 10-4

Location: Bob Carpenter Center

About the department / center: Athletics Department 

Role Description:

The IT Support Intern provides front-line technical support to students, faculty, and staff within the Athletic department, with a focus on learning best practices in desktop support, customer service, and enterprise IT environments. This role offers hands-on experience supporting Windows and macOS systems while working closely with experienced IT professionals.

The intern will gain exposure to a variety of on-premises and cloud-based IT services while supporting the mission of IT Client Support & Services to help the University community use technology effectively and efficiently.

Primary Responsibilities:

• Provide first-level technical support for Windows and macOS computers under supervision
• Assist with troubleshooting hardware, software, and basic connectivity issues
• Support setup, installation, and configuration of computers, mobile devices, and peripherals
• Assist with software installations, updates, and basic system maintenance
• Help document solutions, procedures, and user guides
• Respond to IT support tickets and escalate issues as needed
• Educate users on basic technology use, cybersecurity awareness, and responsible computing
• Assist with data transfers during device replacements or upgrades
• Perform other related duties as assigned

Qualifications:  

• IT related background/enrolled in a Information Technology related major
• Able to allot 15 hours a week

Hiring Timeline: August 1^st to September 1st

Application Review: July - August

Interviews: August 1st – August 15^th

Offers Extended: August 15th-August 20th

Please note that dates are subject to change depending on the needs of the department.

Applicants must be undergraduate students at the University of Delaware. Work study eligibility can be found here. Applicants who are not enrolled as undergraduate students at the University will not be considered for this position. Employment Limitations and Exceptions