|
Job Summary
|
This is a part-time FWS position at the Scholarships Office as a Scholarships Office Student Assistant Peer Mentor. The student will assist in various areas of the office, pending office need: document imaging, receptionist, and peer mentor. Student will: create a welcoming environment for clients, assist clients in the scholarships and financial aid process, review incoming documents for completeness. Candidates will answer basic scholarships and financial aid questions as receptionist, at the counter, in the office email and ServiceNow tickets, and on the telephones. Additional responsibilities may include: Assisting staff with preparing documents for students for financial aid verification for scholarships, sort, date stamp and review mail for completeness and route to appropriate staff, returning incomplete documents and forwarding those complete for continued processing, scan documents, and mail all notifications. Student Assistants will gain an understanding of the scholarships process at CSUF and financial aid program eligibility requirements. Student will start the business day in the lobby by logging on computers, unlocking entrances, preparing client service area and environment, and end the day by logging off computers, and preparing client service area for the next day. Training and orientation will be in the Office of Financial Aid, Scholarships Office, and Titan Hub and consist of observing other full-time staff while they serve students at the records, reception, counter, and telephone service area. In addition to this, responsibilities include other duties as assigned and occasional evenings and weekends for outreach events.
This is a 10-20 hours a week position with a tentative start date in Fall 2025 semester, continuing through the 2025-2025 academic year, contingent upon office needs and FWS guidelines.
|
|
Minimum Qualifications
|
This is a Federal Work Study position. Students must have FWS to apply for this position. Excellent communication and interpersonal skills are necessary. The candidate must be able to listen to others and respond in a clear, accurate, and concise manner, be flexible and able to work in a fast-paced environment with frequent interruptions, and be able to work and interact with a diverse population and professional staff. Candidate must be able to learn quickly, follow directions, and complete tasks in a timely manner. Prior experience working in customer service with college students or public is desired.
Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.
All majors accepted; freshmen, sophomores, and juniors considered; customer service preferred; Federal Work-Study required; students without FWS will not be considered.
In-person, over the phone, and through email. Ability to work with and maintain confidential information.
|
|
Background Check
|
A background check (including a criminal records check) must be completed satisfactorily and is required for this position. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
|
|
Out-of-state Employment Policy
|
In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and requires hiring employees to perform CSU related work within the State of California.
|
