About the role
In this role, you will provide an efficient, effective, professional, and quality service to internal and external customers by being the first point of contact via phone and email for IT support of council’s desktop environment, Citrix environment, desktop software, corporate applications software, phones, and printers.

Key responsibilities include:

• Ensuring all help desk interactions are logged through the help desk software.
• Providing efficient and quality installation and support to maintain operational capability of desktop hardware and associated equipment in both an on-site and IT Help Desk environment.
• Providing efficient and quality installation, delivery, and maintenance of software (e.g., Microsoft Office suite), corporate applications software (e.g., HP Records Manager, Oracle, Pathway, etc) in both an on-site and IT Help Desk environment.
• Maintaining and supporting mobility fleet and associated relevant technologies.
• Maintaining the administration of user application accounts and associated active directory tasks.
• Proactively cultivating and maintaining strong team relationships among colleagues on a formal and informal basis across all council functions.
• Participating in the out of hours support pool.
• Supporting and troubleshooting the tablet and smart phone fleet.

About you
To be successful in this role you will have high level customer service skills as well as understanding of computer architecture including hardware and networks.

Essential Experience:

• Tertiary qualification in computing or relevant discipline and relevant practical experience in an IT environment or lesser formal qualifications with substantial experience.
• Excellent working knowledge of Windows operating systems.
• Ability to effectively develop an understanding of the functions, processes, and procedures of Corporate Systems.
• Working knowledge of e-mail systems and protocols, Apple IOS devices and enterprise mobility support.
• Awareness of server roles and responsibilities.
• Ability to gain user confidence with hardware and software and establish a rapport with staff at all levels. 

If this sounds like the role for you, then click apply now! 

A career with us
We’d love for you to continue your career with the City and set the benchmark for a sustainable, inclusive and culturally safe workplace.  With a range of benefits, flexible working options, learning and development opportunities, support services and the opportunity to give back to the community, the City has so much to offer!

Click https://www.geelongaustralia.com.au/employment/article/item/8d1155a0d84344d.aspx to view all the benefits to you working at the City.

We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process.

Applications and Enquiries
Click the Position Description link to view more information about this position.

Enquiries: Zina Yakimova | IT Support Lead | ZYakimov@geelongcity.vic.gov.au

Click the Apply button to submit your application or find out more about this opportunity. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at careers@geelongcity.vic.gov.au noting your preferred method of communication and contact details and a member of the team will be in touch.

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