About the role
In this dynamic role, you’ll be the go-to person for providing friendly, efficient, and high-quality IT support to Council staff. As the first point of contact, you’ll assist users with a variety of systems including desktop environments, Citrix, business applications, phones, and printers. You'll work across both our on-site locations and the IT Help Desk, playing a vital role in keeping our tech running smoothly and our people connected

Key responsibilities include:

• Serve as the first point of contact for IT support via phone and email, assisting with desktops, Citrix, software, phones, printers, and business applications.
• Log all support requests in the help desk system.
• Install and support desktop hardware and related equipment both on-site and remotely.
• Install, deliver, and maintain key software and corporate applications (e.g. Microsoft Office, HP Records Manager, Oracle Financials, Pathway).
• Manage and support the mobile device fleet and related technologies.
• Administer user accounts and perform Active Directory tasks

About you
To be successful in this role, you will possess a tertiary qualification in computing or a related discipline, combined with relevant experience in an IT environment; or, alternatively, a lesser formal qualification supported by substantial and proven industry experience.

Essential Experience:

• Understanding of computer architecture including hardware and networks.
• Excellent working knowledge of Windows operating systems.
• Report writing ability.
• Deliver effective informal and formal presentations.
• Ability to gain user confidence with hardware and software and establish a rapport with staff at all levels.
• Actively engage in team discussions to assess desktop and mobile environment performance and contribute to future planning.

If this sounds like the role for you, then click apply now! 

A career with us
We’d love for you to continue your career with the City and set the benchmark for a sustainable, inclusive and culturally safe workplace.  With a range of benefits, flexible working options, learning and development opportunities, support services and the opportunity to give back to the community, the City has so much to offer!

Click https://www.geelongaustralia.com.au/employment/article/item/8d1155a0d84344d.aspx to view all the benefits to you working at the City.

We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process.

Applications and Enquiries
Click the Position Description link to view more information about this position.

Enquiries: Nikki Short | Senior Talent Acquistion Partner | Nikki.Short@geelongcity.vic.gov.au

Click the Apply button to submit your application or find out more about this opportunity. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at careers@geelongcity.vic.gov.au noting your preferred method of communication and contact details and a member of the team will be in touch.

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