About the role
Splashdown are searching for a proactive Customer Service Coordinator who thrives on creating exceptional customer experiences and supporting others to do the same.
This role leads from the front - you’ll work alongside the team on reception and in shift supervisor duties, taking responsibility for daily operations and setting the standard for customer service excellence.
You’ll coach and support the customer service team, help drive improvement to reception and service processes, and contribute to a safe, positive and community-focused environment.
Work type: Permanent Full-Time (with Monthly RDO)
Classification: Band 5 Commencing at $ 81,005 pa plus super
Includes rostered morning, evening and weekend shifts across reception and shift supervisor duties.
Key responsibilities include:
About you
Mandatory qualifications:
If this sounds like the role for you, then click apply now!
Why you’ll love working with us
Child Safety Responsibilities
We are committed to being a child-safe organisation and have zero-tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments. Please read our Child Safe Standards Management Policy.
Diversity and Inclusion
At the City we want a workforce that reflects the community we live in. We welcome and embrace everyone, all people with their own unique experiences, and support and encourage all our employees to do their best work, have equal access to opportunities and a just working environment. For this reason, we particularly welcome and encourage applications from First Nations people, people with diverse cultural and linguistic backgrounds, from the LGBTQIA+ community, people with disability and people of all genders, ages and diverse experience.
We are the City
From parks to offices, childcare centres to works depots, leisure facilities to the Wool Museum and waterfront, our team plays a vital role in shaping our vibrant and growing community. Our community counts on us to get the essentials right while looking for ways to go beyond. By listening, collaborating, and focusing on sustainability, we strive to do the basics brilliantly and create a lasting impact. If you’re ready to be part of something bigger, join us in shaping the future of Geelong.
We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process.
Applications and Enquiries
Click the Position Description link to view more information about this position.
Applications close: 11:55 pm Tuesday, the 18th of November 2025.
Enquiries: Clint Allen | Centre Manager Splashdown & NBAC| CAllen@geelongcity.vic.gov.au
Click the Apply button to submit your application or find out more about this opportunity. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at careers@geelongcity.vic.gov.au noting your preferred method of communication and contact details and a member of the team will be in touch.
We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience. We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared.
We acknowledge the Traditional Custodians of the land, the Wadawurrung People of the Kulin Nation. We pay our respects to their Elders past and present, Elders in our community and our emerging leaders.