- Play a key role in delivering a state-mandated reform that directly benefits the community
- Enjoy flexible work options, WFH opportunities, and a supportive team culture
- Limited tenure (August 2026) full time position + monthly RDO
- $81,626 - $95,123 Band 5 + super (subject to experience)
A bit about the role
Join our high-performing Revenue and Rating team as a Rates Project Officer, where you'll play a vital role in the rollout of the new Emergency Services and Volunteers Fund (ESVF), replacing the current Fire Services Property Levy. You'll be at the forefront of supporting system updates, managing complex customer enquiries, and improving data accuracy and communication across key rates-related projects.
This is an exciting opportunity to contribute to meaningful change, improve customer experience, and build your skills in a collaborative and supportive local government environment.
What you’ll deliver
- Support the implementation of the Emergency Services and Volunteers Fund (ESVF), including system updates in TechOne.
- Respond to complex customer enquiries about levies, rebates, and eligibility with professionalism and clarity.
- Reconcile and report levy data to ensure accurate remittance and compliance with government requirements.
- Contribute to related rates projects including automation, OneCouncil, and third-party integrations.
- Maintain website content and support communication plans to enhance customer understanding and engagement.
What you’ll bring
- Relevant qualification in business, project management, or extensive relevant experience.
- Experience in Local Government rates, revenue, property, valuations, and customer service (including ESVF or Fire Service Levy).
- Good understanding of Local Government legislation relating to rates and revenue functions.
- Strong communication, stakeholder engagement, and relationship-building skills across diverse groups.
- Proactive, solutions-focused approach with skills in advocacy, negotiation, and conflict management to deliver excellent customer service.
- Willingness to undergo pre-employment background checks including National Criminal History Check, Working with Children Check and Eligibility to Work check.
- A curious, collaborative, and inclusive community mindset.
Eligibility to apply
Please ensure that you are eligible to apply for this position in line with the Workforce Management Policy for internal movements.
What’s next?
If you think this role might be for you, we would love to hear from you.
Please apply by following the links and attaching a cover letter and resume. We do not require any selection criteria to be addressed.
To find out more about the role, please contact Jo Kaylock, Head of Revenue and Rating at jokaylock@casey.vic.gov.au.
Applications will be accepted until 11.55pm on Sunday 10th August 2025.
Please Note: Applications will not be accepted via email. Please apply by following the links only.
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
At the City of Casey, we are proud to be an inclusive, child safe, and equal opportunity employer. We welcome applications from people of all ages, genders, cultures, backgrounds, and abilities, including those with a disability, Aboriginal and Torres Strait Islanders, LGBTIQA+ communities, multicultural communities, and refugee or migrant backgrounds.
We are committed to providing a diverse, safe, and inclusive environment where everyone can grow and succeed. We promote gender equity and actively address barriers to employment, ensuring participation without discrimination and supporting workplace adjustments.
For any reasonable adjustments or access needs during the application or interview process, please contact the Talent Team at 9709 9633 or Talent@casey.vic.gov.au.
The City of Casey reserves the right not to make any appointments for this position.
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