Team Leader Visitor Liaison and Security Services
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Job no: 496538
Work type: Limited Tenure - Full Time
Location: Bunjil Place
Categories: Communication Generalists, Strategic Communications
- Exceptional leader who inspires a team to deliver memorable first impressions and outstanding service.
- Provide concierge-style service that makes every guest feel welcome and valued.
- Ensure a safe environment through calm, professional security oversight.
- Full time limited tenure role until end June 2027 with flexible hours available.
- Band 7 salary range from $112,203 to $125,554 plus super (subject to experience) and monthly RDO for full time 40 hour weeks.
- Leadership and Team Management: Guide and mentor a frontline team that prioritizes friendliness, professionalism, and cultural sensitivity in every interaction.
- Customer Engagement and Service: Foster a welcoming environment where diverse visitors feel seen, heard, and respected. Collaborate across departments to ensure smooth, guest-focused service delivery.
- Smart Resourcing and Planning: Align team coverage with precinct activity to ensure consistent service and safety presence.
- Training and Development: Equip your team with skills in customer service, compliance, de-escalation, access and inclusion, and child-safe practices.
- Safety, Security and Emergency Oversight: Leading with a calm and reassuring presence, ensure the safety of people and venue security. Act as Chief Warden during incidents, upholding safety protocols with professionalism and empathy.
- Visitor-Facing Experience: Background in security with a strong emphasis on customer engagement and community interaction.
- People Leadership: Proven ability to build a high-performing, service-oriented team.
- Communication Excellence: Skilled in empathetic communication and conflict resolution.
- Commitment to Safety and Inclusion: Committed to upholding child-safe and cultural inclusive standards.
- Willingness to undergo all relevant background checks (National Criminal History Check, Working with Children Check and Eligibility to Work check)
- Collaborative Spirit: You’re curious, community minded, and thrive in environments where people come first.
- Qualifications: Certificate IV in Security and Risk Management, postgraduate qualifications, or equivalent experience.
If you think this role might be for you, we would love to hear from you.
Please apply by following the links and attaching a cover letter and resume. We do not require any selection criteria to be addressed.
To find out more about the role, please contact Michael Lane - Head of Operations and Production, on 9709 9416 and talent@casey.vic.gov.au
Applications will be accepted until 11.55pm on Sunday 14 September 2025.
Please Note: Applications will not be accepted via email. Please apply by following the links only.
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
At the City of Casey, we are proud to be an inclusive, child safe, and equal opportunity employer. We welcome applications from people of all ages, genders, cultures, backgrounds, and abilities, including those with a disability, Aboriginal and Torres Strait Islanders, LGBTIQA+ communities, multicultural communities, and refugee or migrant backgrounds.
We are committed to providing a diverse, safe, and inclusive environment where everyone can grow and succeed. We promote gender equity and actively address barriers to employment, ensuring participation without discrimination and supporting workplace adjustments.
For any reasonable adjustments or access needs during the application or interview process, please contact the Talent Team at 9709 9633 or Talent@casey.vic.gov.au.
The City of Casey reserves the right not to make any appointments for this position.
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Position Description
Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time
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