• Provide a high level of administrative assistance to ratepayers within City of Casey
• Supportive company culture with a focus on work-life balance & wellbeing
• 2 x Full- time Limited Tenure positions (Dec 2025) + monthly RDO
• Band 4: $69,812 - $74,573 (subject to experience) + super

The City of Casey is one of Victoria’s largest, fastest growing and most diverse cities. The Council plans and delivers quality services and infrastructure for the more than 400,000 residents who call Casey home.

Our workspace is located within Bunjil Place, a must-visit destination nestled within Narre Warren in Melbourne’s south east. Bunjil Place reflects and enhances the city’s rich diversity by providing an energetic and cosmopolitan atmosphere through a lively community meeting place.

Our Benefits:

Benefits | City of Casey 

• A supportive learning culture where you can grow your career and even your qualifications.
• Access to a suite of learning and development courses and programs to enhance your skills
• A hybrid and flexible workplace.
• Multi-award-winning architectural office building with equipped Kitchens, onsite Café, Library, and so much more.
• 2 minutes’ walk to Westfield shopping centre, free onsite carpark, gym/pool with discounted memberships and free workout Wednesday.

We live our values of dreaming big, empowering each other, and making our community proud.

A bit about the role

We are seeking a dedicated Administration Officer to join our Rates and Valuations team. The primary responsibilities of this role include collecting outstanding debts with efficiency and sensitivity while offering support to ratepayers.

You will play a crucial role in ensuring the smooth operation of the Rates and Valuations team, adhering to statutory regulations and council policies. Additionally, administrative support will be provided to ensure the department functions effectively. If you are detail-oriented, customer-focused, and thrive in a collaborative environment, we encourage you to apply.

What you’ll deliver

• Assist with processing and monitoring of payment plan schedules with ratepayers and Sundry Debtor Account holders.
• Maintain Council’s database notations file regarding payment plans and legal action.
• Ensure the preparation of relevant accounts and correspondence resulting from rates and sundry debtor accounting adjustments, including documents for legal action for recovery of overdue accounts.
• Assist with the recording, administration, and verification of pensioner rate rebates.
• Process Acquisition, Disposition and Change of Address details.
• Prepare duplicate rate notices and letters to new owners.
• Maintain NAR database including the linking/delinking/merging of names and/or addresses.
• Process and issue Land Information Certificates.
• Assist with the processing of Direct Debit Applications.
• Attend to telephone and personal enquiries and provide sound and accurate advice to solicitors and members of the public.

What you’ll bring

• Demonstrated skills and experience commensurate with the requirements of the role.
• Ability to community and collaborate effectively with a diverse range of stakeholders both written and verbal.
• Proven experience working a high-volume administrative role that requires effective time management and attention to detail.
• Excellent MS Office skills including experience in database management.
• Willingness to undergo pre-employment background checks including National Criminal History Check, Working with Children Check and Eligibility to Work check.
• A curious, collaborative, and inclusive community mindset.

What’s next?

If you think this role might be for you, we would love to hear from you.

Please apply by following the links and attaching a cover letter and resume. We do not require any selection criteria to be addressed.

To find out more about the role, please contact Maureen Byrne, Coordinator Debt Management at mbyrne@casey.vic.gov.au.

Applications will be accepted until 11.55pm on Sunday 5th May 2024.

We encourage people with a disability, lived experience of disability, Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds to apply for this position.

The City of Casey has zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers.

The City of Casey reserves the right not to make any appointments for this position.

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