• Work in a dynamic, customer-focused environment where no two days are the same.
• Enjoy a supportive team culture that values collaboration, creativity, and service excellence.
• Limited Tenure Part Time 16 hours per week ending 29 May 2026.
• Band 5 salary, $81,626 pro rata plus Super

The City of Casey is one of Victoria’s largest, fastest growing and most diverse cities. The Council plans and delivers quality services and infrastructure for the more than 400,000 residents and over 36,000 businesses who call Casey home.

Our workspace is located within Bunjil Place, a must-visit destination nestled within Narre Warren in Melbourne’s southeast. Bunjil Place reflects and enhances the city’s rich diversity by providing an energetic and cosmopolitan atmosphere through a lively community meeting place.

A bit about the role

Join the team at Bunjil Place as a Customer Service & Ticketing Officer, where you’ll play a vital role in creating a seamless and memorable visitor experience. Acting as a key point of contact for all ticketing and event-related enquiries, you’ll provide exceptional service across phone, online, and in-person channels. With a strong focus on accuracy, professionalism, and a passion for the arts, you’ll support box office operations, promote programs and services, and liaise with internal stakeholders to ensure every guest feels welcome.

You’ll bring proven ticketing experience, digital literacy, and a collaborative mindset to a fast-paced and dynamic environment. If you’re enthusiastic about the arts, thrive in customer-focused roles, and enjoy working at the heart of a vibrant cultural precinct, we’d love to hear from you.

What you’ll deliver

• Deliver high-quality customer service by handling ticket sales and event enquiries across phone, online, and in-person channels.
• Maintain accurate customer data and ensure compliance with City of Casey policies and procedures.
• Operate the ticketing system (e.g. Tessitura) to manage sales, reservations, and reporting effectively.
• Liaise with internal and external stakeholders to support smooth event and venue operations.
• Perform daily financial reconciliations and assist with general ticketing administration tasks.

What you’ll bring

• Proven experience in ticketing and box office operations, with a strong customer service focus.
• Demonstrated digital literacy and the ability to quickly learn new systems (experience with Tessitura is a plus).
• Strong interpersonal skills with the ability to communicate effectively and professionally with a diverse range of people.
• Excellent time management and organisational skills, with the ability to work both independently and collaboratively.
• A passion for the performing arts and creating exceptional visitor experiences. Willingness to undergo pre-employment background checks including National Criminal History Check, Working with Children Check, and Eligibility to Work check.
• A curious, collaborative, and inclusive community mindset.

What’s next?

If you think this role might be for you, we would love to hear from you.

Please apply by following the links and attaching a cover letter and resume. We do not require any selection criteria to be addressed.

To find out more about the role, please contact Mariana Varela, Coordinator CRM and Ticketing Services, on (03) 9709 9610 and talent@casey.vic.gov.au

Applications will be accepted until 11.55pm on Sunday 26 October 2025.

Please Note: Applications will not be accepted via email. Please apply by following the links only.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

At the City of Casey, we are proud to be an inclusive, child safe, and equal opportunity employer. We welcome applications from people of all ages, genders, cultures, backgrounds, and abilities, including those with a disability, Aboriginal and Torres Strait Islanders, LGBTIQA+ communities, multicultural communities, and refugee or migrant backgrounds.

We are committed to providing a diverse, safe, and inclusive environment where everyone can grow and succeed. We promote gender equity and actively address barriers to employment, ensuring participation without discrimination and supporting workplace adjustments.

For any reasonable adjustments or access needs during the application or interview process, please contact the Talent Team at 9709 9633 or Talent@casey.vic.gov.au.

The City of Casey reserves the right not to make any appointments for this position.

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