Why This Role?

Because this is your opportunity to:

• Lead from the front in a high profile, community focused café.
• Build a trusted, capable and engaged team.
• Take ownership of performance, standards and service excellence.
• Make a visible impact in one of Casey’s most iconic venues.
• Permanent full time position + monthly RDO
• Flexible working arrangements may be considered for the right candidates with relevant experience.
• Band 4 Salary $74,064 – $79,114 (pro rata) + Super (Subject to exp)

The City of Casey is one of Victoria’s largest, fastest growing and most diverse cities. The Council plans and delivers quality services and infrastructure for the more than 400,000 residents and over 36,000 businesses who call Casey home.

Our workspace is located within Bunjil Place, a must-visit destination nestled within Narre Warren in Melbourne’s southeast. Bunjil Place reflects and enhances the city’s rich diversity by providing an energetic and cosmopolitan atmosphere through a lively community meeting place.

Why You’ll Love Working with Us

At the City of Casey, we know that great people deserve a great workplace. That’s why we offer an environment designed to help you thrive both professionally and personally.

• THRIVE Wellbeing Program - access a suite of wellbeing initiatives, learning opportunities and resources to support your mental, physical and emotional wellbeing.
• Family‑friendly leave options, including 16 weeks paid primary caregiver leave, to support you through life’s biggest moments.
• Free Workout Wednesdays, discounted gym memberships and an onsite café - convenience in one place.
• Private Health discounts for employees, through the access of the local government health plan.
• Be part of a team that truly lives its values: Dream Big, Empower Each Other, Make Our Community Proud.
• Paid Christmas Shut Down Leave
• And more https://www.casey.vic.gov.au/benefits-of-working-city-of-casey

A bit about the role

We’re looking for a Café Lead who thrives on the floor and leads by example. You’ll work alongside your team during service, build trust through visible leadership, and create an engaged, high performing café team.

You’ll take ownership of rostering and labour management, using data and forecasting to meet operational needs while staying within budget.

You’ll also set the benchmark for operational excellence from coffee quality and POS accuracy to compliance and accountability

If you’re passionate about people, performance and delivering consistently great customer experiences, this is your opportunity to lead in one of Casey’s most iconic community venues.

What you’ll deliver

• Inspire, Engage and Deliver Excellence, Every Shift: Lead the day-to-day operations of the café across 7 days, ensuring high standards in customer service and operational efficiency.
• Build Trust and a Team That Backs You: Supervise, train, and motivate a team of Café Attendants to deliver exceptional service.
• Cost Control: Ensure efficient ordering, active management of stock levels and wastage, and flexible daily labour rostering to meet business requirements and maintain efficient café operations.
• Set the Standard for Operational Excellence: Monitor and manage financial performance, including cost of goods sold (COGS) and rostering within budget.
• Service Excellence: Respond to customer feedback and implement service or menu improvements to enhance the visitor experience.

What you’ll bring

• Proven leadership experience in managing a professional café or hospitality environment.
• Relevant qualifications in hospitality (diploma or degree preferred), Food Safety and Responsible Service of Alcohol (RSA) certifications.
• Advanced First Aid Certificate or willingness to obtain.
• Proven experience in coffee brewing preparation and barista training
• Availability to work some evenings and weekends is essential.
• Proficiency in Microsoft Suite of programs
• Strong commitment to delivering outstanding customer service and team performance.
• Sound knowledge of stock control, equipment maintenance, and safe kitchen practices.
• Willingness to undergo pre-employment background checks including National Criminal History Check, Working with Children Check, Eligibility to Work check, Functional Assessment (Medical/physio).

What’s next?

If you think this role might be for you, we would love to hear from you.

Please apply by following the links and attaching a cover letter and resume. We do not require any selection criteria to be addressed.

To find out more about the role, please contact, Leigh Neville Coordinator Function and Event Operations on 03 9709 9732 and talent@casey.vic.gov.au

Applications will be accepted until 11.55pm on Thursday 23 April 2026.

Please Note: Applications will not be accepted via email. Please apply by following the links only.

Our Commitment to Diversity & Inclusion

The City of Casey is proud to be an inclusive, child-safe, and equal opportunity employer.

We welcome applications from people of all ages, genders, cultures, backgrounds, and abilities, including those with a disability, Aboriginal and Torres Strait Islanders, LGBTIQA+ communities, multicultural communities, and refugee or migrant backgrounds.

We are committed to providing a diverse, safe, and inclusive environment where everyone can grow and succeed. We promote gender equity and actively address barriers to employment, ensuring participation without discrimination and supporting workplace adjustments.

For any reasonable adjustments or access needs during the application or interview process, please contact the Talent Team at 9709 9633 or Talent@casey.vic.gov.au.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Please note: Unsolicited emails or approaches from recruitment agencies will not be accepted

The City of Casey reserves the right not to make any appointments for this position.

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