2nd Line Senior Service Desk Analyst - Contract Position

IT Business Systems department at Mercedes AMG High Performance Powertrains (HPP) are looking for an experienced and highly motivated 2nd Line Service Desk Analyst, to join our fast paced Service Desk. Your primary responsibility will be to provide IT operational support across the business for all IT services. A strong and broad ranging technical and customer focused background is therefore essential to be successful in the role.

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Job no: 492229
Work type: Contract
Location: Brixworth
Department: IT Management

This is a hands-on position to support and deliver technical solutions throughout all stages of the ITIL service lifecycle. The job holder must deliver on both operational and project based tasks, against demanding Service Level Agreements and challenging deadlines, with the drive to exceed customer expectations combined with the ability to offer additional support and guidance to fellow Service desk team members.

To be successful, we anticipate that you:

Will be skilled at...

  • Delivering exceptional customer service
  • Support and optimization of in-house and bespoke applications
  • Enterprise client infrastructure, networking and compute
  • High-level technical computing languages
  • Test bed and simulation platforms
  • High Performance Computing
  • Product Lifecycle Management (PLM)
  • Enterprise Resource Planning (ERP)
  • Computer-aided technologies (CAx)

Have experience of...

  • An operational support role (2rd line or equivalent) within a medium to large sized enterprise
  • Client and mobile Operating Systems
  • Experience of scripting, orchestration and automation techniques
  • Capacity, performance and availability monitoring
  • Backups and Disaster Recovery
  • Desktop virtualization
  • Email, telephony and Unified Communications
  • Enterprise video content delivery
  • Working to ITIL practices
  • Proven continual service improvement experience.
  • Desirable - Motorsport, OEM automotive or engineering background, Experience of trackside IT support within Formula 1

Demonstrate knowledge of...

  • License, software and asset management
  • Security, vulnerability and malware threat prevention
  • Data protection and data loss prevention
  • Desirable - Microsoft Certified Professional (MCP)
  • Cisco Certified Network Associate (CCNA)
  • Operating System certification – system engineer level
  • High-level technical computing languages.

Hold these qualifications...

  • Degree or relevant qualifications in science or related technology subject
  • ITIL v3 Foundation level

In return you’ll get the chance to be part of a team with some of the best in the world, at a state of the art facility, with a very real chance to make history.

We look forward to meeting you!

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