Job Description
The primary role of this position is to serve as a Tier 1 Audio-Visual Technician for Classroom Audio Visual Services. Reporting to the Manager of Classroom Audio Visual Services under the University Registrar, this person is responsible for providing support in the form of working with end users, AV system testing, AV system preventative maintenance, and minor AV system repair in spaces under the purview of Classroom Audio Visual Services including general assignment classrooms, departmental spaces, conference rooms, and boardrooms. The person in this position plays a major customer service role for the department as they will be responsible for training end users, meeting with end users in times of need, and troubleshooting issues reported by end users. This position will provide assistance and support as needed for Classroom Audio Visual Services operations.
The person in this position must have strong oral and written communication skills and be able to articulate AV issues and solutions with end users (layman terms) and other AV team members (AV technical terminology). The position will be a part of a team, but will require the person to be independent in many cases. This position will be supporting end users in the form of faculty, staff, students, and guests of the University.
This is a part-time wage position and limited to no more than 1500 hours per year. This role is considered entry level and the potential for upward growth within the department exists as positions become available.
Position Responsibilities:
-Provide first line support to the Connected Classrooms (web conferencing focused spaces)
-Provide preventative maintenance to AV systems including testing and cleaning
-Test each AV system as required or requested
-Meet end users for training and to help them work through issues within a given space or spaces
-Effectively create and update help desk tickets once tasks have been completed
-Provide support and recommendations to end users for in-person, remote, and hybrid instructional solutions
Required Qualifications
-An interest in the audio-visual industry
-Experience in customer support
-Basic knowledge of AV signal flow
-Experience in troubleshooting laptops
-Experience with various web-conferencing and lecture capture applications
-Experience providing rapid and effective support to end users
-Ability to communicate effectively in oral and written form
-Ability to operate comfortably in high stress environments
-Experience with Windows, Mac, iOS, and Android computer systems
-Demonstrated ability to work within a team and independently to achieve goals
-Must be able to move or lift a minimum of 50 pounds
-Must be able to work from ladders or scaffolding as required
-Valid driver’s license
Preferred Qualifications
-Experience in higher education
-Experience in customer support related to AV systems
-Experience with use of Crestron and QSC components
-Basic IT networking experience
-Experience documenting issues and resolutions through a ticketing system
Pay Band
3
Appointment Type
Hourly Wage/Part-Time
Salary Information
Hourly rate is commensurate with experience up to an expected budget max of $18/hr
Review Date
Review of applications will begin on Monday, April 29
Additional Information
The successful candidate will be required to have a background and driver's license check
Unable to Sponsor Work Visas
About Virginia Tech
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact Robin Lucas at ralucas@vt.edu during regular business hours at least 10 business days prior to the event.
