The successful candidate must have proven, advanced experience in the following areas
• Bachelor’s degree in a relevant field or equivalent combination of education, training, certifications, and years of experience.
• System administration experience using and managing Linux and Windows based server systems
• Significant experience troubleshooting complex software and hardware errors
• Network administration experience, including configuration and maintenance of routers, switches, and firewalls.
• Demonstrated knowledge of networking concepts such as vlan, port channeling, link aggregation, etc.
• Proficient experience with scripting languages (PowerShell, bash, php, Perl)
• Demonstrated knowledge of Microsoft Active Directory including group policy management, user/computer object management, ldap/ldaps
• Significant experience with SSL certificate concepts and usage including certificate signing, certificate requests, certificate authorities, intermediate certificates, etc.
• Proficient experience managing a VMWare server environment and virtualization concepts with multiple VM systems and storage nodes.
• Demonstrated experience with VMWare vcenter server and concepts for managing VMs (vmotion, vsan, etc.)
• Experience with enterprise storage systems (NetApp, Dell EMC, PureStorage, etc.)
• Demonstrated knowledge of storage interconnect technologies and filesystems (San/NAS, fiber ethernet, iscsi, nfs and clustered filesystems btrfs, vmfs) and concepts (LUN, Virtual Volumes, Snapshots, etc.)
• Proficient experience with backup and replication technologies and applications (Veeam, rsync)
• Proficient experience with automation technologies such as ansible, puppet, chef, etc.
• Knowledge of central logging systems such as Splunk and log concepts (syslog/rsyslog, retention, log rotation)
• Experience with system backup and replication technologies such as VEEAM and backup concepts
• Experience with VMWare Horizon VDI administration and deployment
• Strong experience with database administration and programming, including strong SQL skills
• Experience working with datacenter environmental systems such as enterprise UPS systems, Power Distribution, Datacenter HVAC, etc.
• Significant experience managing IT systems for environments that conduct restricted research, and proficiency with applicable security standards including the Federal Information Security Management Act (FISMA), and NIST 800-171
• Strong customer services skills with demonstrated prioritizing and time management, and ability to communicate technical issues easily to a wide audience with varying levels of IT knowledge
• Excellent analytical and problem solving skills with the ability to quickly solve problems in high-pressure situations with no guidance or assistance
• Experience leading a team of technical support staff, providing guidance on complex IT problems
• Experience creating technical support documentation such as KB articles and internal wiki articles assisting faculty, staff, and internal IT support staff
• previous experience leading a group of IT support staff
• US citizenship
• Must be able to safely move and handle items weighing up to 50 lbs.