Patient Services Assistant
Apply now Back to search results
Job no: 533911
Work type: Staff
Senior management: College of Veterinary Medicine
Department: Vet. Medicine Clinical Services
Location: Blacksburg, Virginia
Categories: Veterinary Medicine
To assist with providing communications support to the Veterinary College and Teaching Hospital via telephone, paging and computerized messaging system. Will serve as a contact for emergencies within the building. Will interact frequently with college security and Virginia Tech Police. Will handle physical plant calls as needed. Supports the Patient Receiving/Medical Records/Patient Coordinators in proper registration, admissions and scheduling. Must be able to calmly and quickly handle patient emergency situations contacting the proper personnel for assistance. General Office duties will include faxing and copying, scanning and uploading forms into the medical record. This person must have good communication skills and be able to communicate well with referring vets, clients, faculty, staff and students. Maintains a calm and pleasant demeanor at all times. Must be very adept at multitasking. This position will service many areas and take on the role of liaison between client and the VTH. The goal for this relationship is to make the clients experience with the VTH to be as smooth as possible, ensuring the owner and patient receive the best possible attention. This position is considered essential personnel and it is necessary for employee to be at work if the University is closed due to inclement weather.
Previous experience in a professional office environment; demonstrated strong communication and customer service skills; ability to work under stress; ability to maintain a pleasant controlled voice; ability to multitask. Individual must be approachable and pleasant under all situations.
Experience in a busy professional office with direct public contact. Knowledge of medical terminology.
Non-Exempt: Eligible for overtime
Starting at $37,500, commensurate with experience
The successful candidate will be required to have a criminal conviction check.
About Virginia Tech
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.
Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact Stephanie Day at hallsr@vt.edu during regular business hours at least 10 business days prior to the event.
Advertised:
Applications close: Eastern Daylight Time
Back to search results Apply now Refer a friend
