Data Management Specialist
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Job no: 534477
Work type: Staff
Senior management: Senior Vice Pres Advancement
Department: University Development
Location: Blacksburg, Virginia, Hybrid
Categories: Advancement, Other, Data Analytics / Security
The Data Management Specialist is responsible for responding to requests from various departments, including Advancement, Admissions, Student Affairs, and College representatives. This involves extracting data from the Advancement database to produce accurate and timely lists, rosters, labels, and export data files while providing courteous service. The specialist also generates email lists for Engagement, Communications and Marketing, Student Affairs, and College or Program representatives to support marketing and engagement emails sent through Advancement’s and the University’s email systems. Extracting data from a CRM involves using various methods to retrieve and export customer information. No SQL or coding required - this role focuses on using Blackbaud CRM’s visual Query Tool to pull and analyze data.
The Data Management Specialist assists in monitoring the database helpdesk to address issues related to database functionality. This includes facilitating database security compliance and training by effectively communicating with new hires throughout their initial training process in a timely and professional manner. This position serves as a backup to the Data Integrity Manager, gaining proficiency in daily processes such as batch review and exception correction before final processing. Additionally, this position also performs monthly data imports using department-provided files and custom import tools, such as Data Loader, and aids in validating incoming constituent information during major Advancement initiatives like Giving Day and the duplicates project.
As needed, the Data Management Specialist collaborates with the Advancement Technical Team to develop, test, and enhance functionality within the Advancement database and its associated reporting tools.
Previous administrative or programmatic support experience in a professional environment.
Demonstrated experience working with large relational databases.
Demonstrated experience with computer functions such as data entry, word processing, spreadsheets, electronic mail and internet navigation using the Microsoft Office suite of tools and comfort learning new software tools.
Demonstrated ability to work with a high degree of speed and accuracy, with strong attention to detail.
Ability to work with a wide range of constituencies (internal and external); strong organizational and interpersonal skills.
Advanced proficiency in Microsoft Excel, including complex formulas (PivotTables, VLOOKUP, pivot tables, macro creation, data validation), and the ability to support end users with advanced reporting tasks. An Excel technical assessment will be included in the interview process.
Bachelor’s degree in a related field or equivalent level of training and or experience.
Demonstrated experience providing technical support in a help desk environment, including troubleshooting software, access, and network issues.
Demonstrated experience extracting and manipulating data from a CRM.
Non-Exempt: Eligible for overtime
Unable to Sponsor Work Visas.
As part of the hiring process, shortlisted candidates will undergo a technical Excel assessment to demonstrate proficiency in advanced functions such as VLOOKUP, INDEX/MATCH, nested IF statements, pivot tables, and data validation.
The successful candidate will be required to have a criminal conviction check.
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.
Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact Advancement Human Resources at advhr@vt.edu during regular business hours at least 10 business days prior to the event.
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Applications close: Eastern Standard Time
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