Claims Advisor (Personal Injury Claims)

An exciting opportunity is available for a motivated, customer‑centric Claims Advisor to join Suncorp’s Personal Injury Claims team.

In this role, you will be responsible for managing a portfolio of personal injury claims while serving as a key point of contact for customer calls. You will provide timely, empathetic, and professional support, ensuring claimants feel heard and informed throughout the process. By guiding customers through their claims and answering questions clearly, you will deliver efficient outcomes while supporting their recovery and ensuring compliance.

What you’ll do

As a Claims Advisor, you will provide empathetic and professional support to customers throughout their personal injury claims. Your key responsibilities will include:

• Act as the main point of contact for customers, handling inbound calls with empathy and clear communication.
• Guide customers through the claims process, providing information, advice, and support tailored to their needs.
• Manage personal injury claims from lodgement to resolution, ensuring decisions are accurate, timely, and compliant.
• Collaborate with internal teams and external stakeholders to facilitate positive outcomes and support recovery.
• Maintain accurate records and ensure all claims are managed in line with legislative and procedural requirements.

What you’ll bring

• Previous experience with claims management or strong customer service experience.
• Strong decision-making and analytical skills with attention to detail.
• Excellent written and verbal communication skills.
• Strong customer focus and ability to build rapport with diverse stakeholders.
• Ability to manage time effectively, work under pressure, and meet targets.
• Adaptability and a continuous improvement mindset.
• Team player with the ability to work autonomously.

What we can offer you

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

• Employee discounts and rewards - exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Insurance, AAMI, Shannons, Apia and GIO.
• Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
• Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
• Wellness - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

Why you’ll love working with us

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here. Caring for others, being courageous and doing the right thing underpins everything we do.

Chase the sun, apply online today

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact jenna.halfpenny@suncorp.com.au for a confidential conversation.