Join Our Team as a Customer Management Specialist based in either Townsville or Toowoomba.

💰 Salary: $83,400 including 12% Super + performance incentives
🕒 Hours: Permanent, full-time
🏠 Hybrid work: 5 weeks in-office training, then work from home with 2 days per week in the office
📅 Start Date: Tuesday 5th May 2026
📍 Locations: Toowoomba or Townsville

About the Role

Take charge of your day, own your claims, and make a real impact for our customers in a portfolio-based role, with no inbound queues or high-volume call chaos.

Join a new and growing team transforming how motor claims are handled. You’ll manage your own portfolio of claims, identify risks early, take proactive action, and keep customers informed. Work closely with internal teams, repairers, and suppliers, while your contributions are visible to senior leaders.

Key Responsibilities

• Own and manage a portfolio of motor claims, ensuring smooth progress and positive outcomes
• Use data and reporting tools to track claims, identify risks, and take action early
• Deliver empathetic, customer-focused service through outbound communication
• Liaise with repairers, suppliers, and internal teams to drive results
• Make confident decisions that balance customer experience, cost, and risk
• Keep accurate updates in Claims Centre and maintain full oversight of your portfolio
• Support your team, share knowledge, and help shape how this new function grows

What We’re Looking For

We want energetic, self-motivated people who thrive when given responsibility. You’ll be someone who:

• Can work autonomously and manage your own day with confidence
• Thinks proactively and solves problems quickly
• Communicates clearly and adapts between customers, repairers, and stakeholders
• Is organised, resilient, and can balance multiple claims at different stages
• Has claims experience or a strong understanding of customer service
• Values collaboration, adaptability, and bringing your energy to the team

Why You’ll Love Being Part of Suncorp

Join one of Australia’s most trusted employers and enjoy a range of benefits designed to support your wellbeing, growth, and success:

• $83,400 including 12% Super + performance incentives
• Permanent, full-time role with career progression opportunities
• 5 weeks paid in-office training, then hybrid work with 2 days per week in the office
• Generous leave including parental leave, loyalty leave, and flexible options
• Staff discounts across 400+ top retailers, plus Suncorp brands including AAMI, Shannons, and Apia
• Ongoing training, coaching, and clear career pathways
• Reward and recognition programs celebrating your achievements
• Opportunities to contribute to the community through initiatives like Spirit to Cure

Please note: Benefits may vary depending on role, level, and location. For more on our employee benefits, Click Here

Why This Role Matters

You’ll be the go-to person for your portfolio, spotting potential issues before they escalate, keeping customers informed, and helping the business improve service.

This is a chance to shape a new team, take ownership, and see your work make a real difference, all while growing your career and having fun along the way.

Take the next step in your Suncorp career — apply now and start making a difference.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact jenna.halfpenny@suncorp.com.au for a confidential conversation.