• Work with our Digital Correspondence Platform team in I&ET
• You’ll represent digital platforms and cloud solutions like EasyDoc, SmartCOMM, DocuSign and WalkMe
• Brisbane location

About the role

We’re on the lookout for a passionate Technical Analyst to join our fast-paced Digital Correspondence Platform team! If you thrive in a collaborative environment and love turning ideas into impactful digital solutions, this is the place for you. You’ll work side-by-side with tech and business stakeholders to drive high-priority initiatives that align with our I&ET and T&O strategies. As a digital expert, you’ll champion seamless customer experiences and translate business needs into clear, actionable requirements for our delivery teams. You’ll also be a key connector—bringing teams together, sharing knowledge, and helping others grow through training and support. It’s a role where your voice matters, your skills shine, and your impact is felt.

What you'll do

• Champion digital experience by analysing and validating process, policy, and system changes with internal and external stakeholders
• Translate product vision into clear requirements and support customer operations through delivery
• Build strong relationships with tech teams and stakeholders to ensure smooth solution delivery
• Partner with corporate functions to stay aligned with business strategies and share best practices
• Engage with stakeholders across the customer journey to strengthen collaboration
• Guide UAT, support solution development, and manage post-implementation changes

What you'll bring 

• 3+ years’ experience in a comparable role in technology  
• Advanced understanding of Agile/SCRUM methodologies
• Previous experience working with software development teams
• Experience in design & implementation for digital platforms and cloud technologies such as EasyDoc, SmartCOMM, DocuSign and WalkMe
• Knowledge of Business Process Modelling and associated tools
• Understanding of development technologies and tools such as AWS and Xpath

 Technical Analyst PD.docx

At Suncorp we believe we are our best when our workforce is as diverse, talented, and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact phillip.jarratt@suncorp.com.au for a confidential conversation.