Are you passionate about delivering exceptional customer service and building strong relationships? Do you thrive in a fast-paced, collaborative environment where no two days are the same? We're looking for a Claims Officer to join our dynamic Commercial Insurance team on a 12-month secondment.

As a Claims Officer, you'll manage inbound and outbound interactions with customers, suppliers and brokers — providing expert support throughout the claim’s lifecycle. From assessing and managing claims to liaising with stakeholders, you’ll be a trusted point of contact ensuring an outstanding claims experience.

This role is open internally and is a 12-month secondment.

What you’ll do

• Manage end-to-end claims for Commercial Fleet, ensuring timely and accurate processing.
• Provide exceptional service through proactive communication with customers, brokers, and stakeholders.
• Resolve issues and complaints with professionalism, empathy, and a customer-first approach.
• Negotiate settlements and manage service providers to ensure cost-effective claim outcomes.
• Maintain accurate records and ensure compliance with client-specific guidelines and regulatory requirements.
• Contribute to team success through continuous improvement, collaboration, and personal development.

What you’ll bring

• Strong customer service background, ideally in a high-volume or insurance-based environment
• Excellent communication, listening, and problem-solving skills
• Confidence in decision-making and negotiation
• Ability to interpret complex information and provide practical solutions
• Resilience and adaptability to change
• Strong time management and prioritisation skills
• A high standard of written business communication
• Commercial acumen and attention to detail

Chase the sun, apply online today

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact madison.king@suncorp.com.au for a confidential conversation.