Claims Officer Opportunity: Make a Difference Across Australia

Suncorp Group is dedicated to making a positive impact on people and the communities they call home. Our Claims teams play a crucial role in this mission, providing essential support and understanding to customers during their most challenging times and working towards outcomes that restore their lives to a healthier, happier path.

What you’ll do

• Making yourself available for and managing inbound and outbound customer, supplier and Broker calls relating to Commercial Non-Fleet, Corporate Fleet and Leasing claims
• Resolve customer / intermediary issues and complaints.
• Case management of claims in a proactive customer focused manor by managing a portfolio of claim activities
• Proactively keep customers, intermediaries and stakeholders fully informed of progress.
• Identification of suspected fraudulent claims, potential recoveries, and salvage opportunities
• Determine information required for claims, gather, and interpret information and make appropriate decisions.
• Extensive internal and external working relationships with Customers, Intermediaries, Peers, Suppliers, Professional Service Providers, Offshore Partners, Risk Managers, Claims Relationship Managers, Business Development Managers and Underwriting Teams

What you’ll bring

• A proven record of providing excellent customer service.
• Exceptional listening and communication skills in a high-volume call environment
• Ability to demonstrate compassion and empathy.
• Understanding of, or the ability to acquire knowledge of: Commercial Insurance business, market and external environment & Insurance and financial industry principles and regulatory requirements. 

Requirements & Hours

Hours worked at are between 8am-7pm.

This is a hybrid office/home-based role. As such, the following work from home requirements are applicable.

• Separate room for the office, that has a door – it’s important this space is private.
• Internet is required

What we can offer you

Suncorp's employee benefits are designed to support, empower, and reward our people. Some of our benefits include:

• Salary: $80,200 inclusive of Super + performance-based incentives 
• Leave Benefits – Annual leave, Flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay).
• Hybrid Working: Work where you thrive with our flexible blend of on-site and at home work arrangements. 
• Work-Life Balance: Ensure you have the time and support you need to thrive both personally and professionally 
• Staff Discounts: Access to exclusive discounts on Suncorp Insurance Brands such as AAMI, Shannons, Apia & more. As well as offers from over 400 top retailers.
• Reward & recognition programs: We celebrate your hard work and achievements!
• Career Development: We prioritize your career development, offering ongoing training, growth opportunities, and the support you need to reach your full potential.
• Reputable Employer – National, trusted company with an inclusive and diverse workplace.
• Community Engagement – Involvement in Charity events like Spirit to Cure.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

Our Culture

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here. Caring for others, being courageous and doing the right thing underpins everything we do.

Chase the sun, apply online today!

At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We’d love to see your application and speak with you even if you do not match the above mentioned.