Control Management Advisor

• Permanent Role/Pay band 5
• Location Flexible across all states

The role of the Control Management Advisor is to:

• Deliver and complete control testing program requirements, enabling the detection and prevention of risk and regulatory obligations.
• Identify and coordinate control automation opportunities to uplift the control environment.
• Raise control maturity with business risk partners and business stakeholders.
• Support ongoing compliance with Financial Accountability Regime (FAR) requirements.

Objectives include:

• Coordinate business SMEs to ensure effective consultation for the design and execution of control tests.
• Identify, prioritise, and coordinate automation and efficiency opportunities to strengthen the control environment, achieving the right balance between risk reduction and cost to implement.
• Effective relationship management with Consumer Insurance stakeholders in understanding their risk and obligation accountabilities, FAR responsibilities, and uplifting the knowledge of the control environment within all teams.
• Identify improvements in the control design to improve customer experience, where control automation is not possible.
• Ensure Insurance controls align with Suncorp Group internal Policies, Frameworks and Standards, regulatory requirements.
• Maintain documentary evidence of the reasonable steps taken to comply with the applicable FAR Accountability Statement.
• Facilitate and execute the delivery of deep dives, targeted reviews, evidence updates, and related activities to support compliance with FAR requirements.

More specifically, you will:

• Collaborating with Consumer Business Risk Partners and the centralised Compliance function as well as Business Owners to understand the control objectives prior to testing, ensuring that the control is appropriately scoped, localised and associated correctly to relevant risk and obligations.
• Executing control test plans and activities for Consumer operational risk and compliance obligations.
• Investigate opportunities to identify cost effective strategies to improve the control environment. This includes identifying automated solutions where possible to reduce cost and ensure an improved customer experience.
• Negotiating and agreeing control uplift opportunities with Control Owners.
• Maintaining test plans and outcomes for control test plans and assurance activities for Consumer teams within the Group’s risk and compliance management system (i.e. IRIIS).
• Providing control testing and assurance expertise to Consumer Risk and centralised Compliance function to uplift control capability.
• Engaging with business stakeholders and maintaining visibility of business changes to inform and sustain accurate, up-to-date evidence that supports ongoing compliance with FAR.
• Coordinate and support the delivery of activities and processes that contribute to FAR compliance, including reporting, record keeping, deep dives, control design and maintenance, and stakeholder engagement. 
• Complete ad-hoc work as required to support the delivery of Consumer strategic objectives.

About You:

• Relevant degree in Business, Law or related field - Desired
• ISO 31000: Risk Management training – Desired
• Minimum three (3) years appropriate industry experience in general insurance, personal injury insurance or financial services
• Minimum three (3) years appropriate experience in Control/Risk Assurance role or Internal/External Audit-related role.
• Experience managing stakeholders, including co-ordination of key programs of work.
• Experience interpreting internal Policies, Frameworks and Standards

Key Capabilities:

• Excellent stakeholder management – develop and maintain relationships with key stakeholders applying fit for purpose engagement models.
• Effective planning and organising – establish processes to proactively scope goals and define delivery plan.
• Audit/assurance technical ability – identify requirements, analyse business processes, gather evidence, identify gaps and delivery outcomes.
• High level of risk and control acumen – strong level of understanding and proven track level of applying industry risk and control practices.
• Regulatory Compliance knowledge – understanding of FAR and associated regulatory expectations, including reasonable steps.
• Highly analytical and strong attention to detail – use information to identify key issues, compare data and draw insight.
• Effective communication – convey and explain information, coherently and confidently both oral and written.
• Strong ideation – generate innovative and creative ideas that actively strive for improvements in efficiency and quality of work.
• Data and documentation management – ability to maintain and manage structured evidence repositories that support audit and regulatory readiness.