Brisbane OR Sydney

• Unique opportunity to join a large complex environment with a market leader
• Suncorp is at the forefront of End User Compute best-of-breed technology
• Join a collaborative culture with a strong emphasis on career goals; 50% WFH

About the role:

This Service Specialist plays a vital role in the End User Compute team which delivers a range of services supporting a wide variety of products including Desktops, Laptops, Printers and Applications including the Microsoft Operating System and Office applications. 

In addition to providing technical leadership and guidance you will provide oversight and governance of the Managed Service Provider’s performance both operationally and strategically to support the devices, platforms, processes and Partners, ensuring the environments are operational and compliant and within Suncorp's risk appetite. This includes life cycle management of the fleet including the operating systems and applications required for Suncorp to deliver on customer needs and expectations.  

This is a great opportunity for someone who is looking to step away from a hands-on tech role while still utilising your experience in InTune and Configuration Manager. Suncorp is at the forefront of End User Compute technology so there is plenty of scope to develop new skills to enhance your career.

What you’ll do:

Ensure the provision of secure End User Compute platforms built on Microsoft and Citrix technologies by:

• Providing input to strategic plans and roadmaps for End User Compute activities to align with organisational goals and objectives.
• Offering expert advice and recommendations on Microsoft and Citrix technologies to support edge devices and application packaging and delivery.
• Actively participating in troubleshooting and resolving technical issues related to End User Compute services.
• Governing IT Partners to deliver best in class services, through Governance, Reporting and Continuous Service Improvement.
• Developing, maintaining and continuously seek improvements to the processes and procedures to maximise customer experience.
• Ensuring the health and availability of End User Compute platforms and services.

What you’ll bring:

• Five+ years of experience with End User Compute technologies managing a fleet that consists of physical devices and cloud desktops and applications in a large complex organisation
• In-depth knowledge of:
  • Windows 10 and 11 Operating Systems
  • Microsoft Surface Laptops
  • Microsoft Intune and Configuration Manager 
• Must have a good understanding of applications, integration and packaging; patching and vulnerability management
• Previous experience in service delivery, working with and managing technology partners to deliver first class technology services
• Demonstrated knowledge of Infrastructure services
• Working in the financial/insurance industry would be beneficial
• Strong collaboration skills and the ability to build effective relationships
• A genuine passion for technology and service delivery TT INFRA Service Specialist EUC (1).docx

If this opportunity sounds like the challenge you have been looking for, please apply online today. For more information please contact: melissa.turkington@suncorp.com.au