Lead, Customer Insights (13-Month Secondment)

• Location: Sydney, Melbourne, or Brisbane
• 13 Month Secondment

Are you passionate about turning customer data into actionable insights that drive strategic decisions? Do you thrive in a collaborative environment where your work directly influences customer experience and business performance? If so, we invite you to apply for a 13-month secondment opportunity as Lead, Customer Insights.

About the Role

As Lead, Customer Insights, you will play a pivotal role in enabling Suncorp to make effective customer decisions. You’ll lead insight-driven engagements that connect customer feedback to strategic, operational, and financial outcomes. Your work will help shape customer strategy, experience initiatives, brand planning, and commercial performance.

Key Responsibilities

• Develop performance frameworks using customer and market data, identifying themes and opportunities.
• Create and communicate the narrative of customer performance, blending qualitative and quantitative insights.
• Identify customer needs and expectations through behavioural observation and feedback analysis.
• Support planning and prioritisation by understanding customer value drivers.
• Conduct ad-hoc data requests and enhance performance reporting standards.

What You’ll Bring

• 5–10 years’ experience in research, analytics, or business performance roles leveraging qualitative and quantitative methods.
• Strong background in primary and secondary research, data triangulation, and market context analysis.
• Proficiency in handling large datasets, statistical analysis, and coding languages.
• Relevant degree in Economics, Behavioural Sciences, Maths/Statistics or similar (desired).

Key Skills & Attributes

• Strategic thinker with a curious and forward-looking mindset.
• Strong customer focus and ability to translate insights into business outcomes.
• High proficiency in statistical techniques and data visualisation (e.g., regression, multivariate analysis, data storytelling).
• Excellent communication skills and ability to influence stakeholders.
• Collaborative team player with a sense of urgency and ownership.

Stakeholders You’ll Work With

• Data, Reporting & Analytics teams
• Brand and Customer Experience
• Claims, Channel and Portfolio CX teams
• Data Science, Finance, and Enterprise Delivery
• External suppliers