• Permanent opportunity
• Sydney (preferred), Brisbane, Newcastle, Canberra, Adelaide, Perth CBD location / hybrid wfh
• Mentor and provide oversight of Partner Performance Officer in their governance activities

Suncorp’s Partner Performance team manages over 60 contracted personal injury providers (including rehab, medico-legal, imaging, exercise physiology and specialist providers), servicing eight CTP and Workers Compensation schemes nationally. The team works to optimise provider performance and deliver the best possible outcomes for injured people and the schemes. These providers operate within a highly regulated environment and are managed within Suncorp’s procurement, risk and provider management frameworks. Governance activities are required to manage these contracts in accordance with these frameworks.

The purpose of this role is to have primary accountability for governance activities pertaining to the contracted providers, within the scope of the Partner Performance team’s responsibilities. This requires strong engagement and relationship management with the eight personal injury schemes, internal functions (including Risk, Compliance and Security Assurance) and external contracted providers. It would suit someone who enjoys complexity, is a self-starter with sound organisational skills and is able to manage a diverse range of tasks in an autonomous manner.

What you’ll be doing (not limited to):

• Ongoing engagement and stakeholder management with internal and external stakeholders
• Management of contract changes and renewals in collaboration with Procurement
• Completion of risk artifacts through Suncorp’s Ariba Third Party Risk Management (TPRM) platform
• Management of provider adherence to EPSS (data security) requirements
• Reporting on provider performance (monthly and ad-hoc, requiring use of Excel)
• Maintenance of providers’ risk register (tracking contract compliance).

What you’ll bring:

• Minimum 3 years appropriate industry experience in insurance or financial services
• Experience in stakeholder and contract management (desired)
• Experience in governance, risk, compliance, or quality roles an advantage
• Experience with personal injury claims management and use of providers an advantage
• Ability to be proactive and work autonomously within a diverse working environment.

What’s in it for you:

• Competitive salary package.
• Up to 25% discounts on a range of insurance products.
• Flexible working arrangements with a genuine focus on work-life balance.
• Access to a wide range of partner discounts (retail, travel, health & wellbeing).
• Supportive programs including:
• Employee Assistance Program (EAP)
• Health & Wellbeing initiatives
• Study support
• Employee referral program
• Facilities for nursing parents
• Company share options
• Social club
• Service recognition programs

Why you’ll love working with us:

We’re committed to creating a workplace where everyone feels valued, respected, and included. Our team reflects the diverse communities we serve, and we believe that diversity of thought, background, and experience makes us stronger. We support flexible work, career development, and internal mobility, and we foster meaningful connections across our teams and with our customers.

Ready to apply?

If this sounds like the opportunity you’ve been looking for, we’d love to hear from you. Please submit your application online today.

If you need any support or adjustments to participate equitably in our recruitment process or in the workplace, please reach out to Annette Frasca at Annette_frasca@suncorp.com.au for a confidential conversation.