• Lead a high-performing team delivering customer-focused outcomes
• 12-month secondment opportunity
• Sydney

About the Role

As a Leader, Claims Operations, you’ll guide a diverse team to deliver efficient, effective, and high-quality outcomes across personal injury claims. You’ll drive performance, foster innovation, and contribute to strategic goals while nurturing a culture of collaboration and continuous improvement.

What You’ll Do

• Lead and coach a team of Claims Support Officers, Injury Coders, and Technical Officers to achieve operational excellence.
• Analyse performance data to identify trends and drive continuous improvement.
• Ensure compliance with legislative requirements and manage operational risks effectively.
• Promote a flexible, inclusive, and engaged team culture that embraces innovation and change.
• Align team objectives with broader business strategy to maximise scale and impact.

What You’ll Bring

• Proven experience leading first-line teams, ideally within claims or insurance operations.
• Strong analytical skills to interpret data and inform decision-making.
• Ability to manage partnered teams and deliver outcomes through collaborative models.
• Experience in operational improvement across systems and processes.
• A flexible and adaptive approach to change, with a focus on coaching and development.

 Claims Operations Leader Position Description.docx

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact phillip.jarratt@suncorp.com.au for a confidential conversation.