Please note: Only current Department of Health, including Tasmanian Health Service employees, are eligible to apply.

The Team

• The Service Management Practice team plays a key role in shaping and supporting IT Service Management across the organisation. We lead initiatives in Change Enablement, drive continual service improvement, and ensure the effective administration of the IT branch’s ITSM tool.

The Role

• The role delivers specialist and expert consultancy services and develops and implements feasible business solutions for a complex business activity, program or project. Within this context the role provides expert advice, implements agreed strategy and drives business results that promote continuous improvement and enhance service delivery in line with branch strategy and the Department’s broader organisational goals.
• In delivering to key business decisions, the role is responsible for the effective delivery of one or more of the following: program management; project management; policy formulation and interpretation; key stakeholder engagement and education. 
• While the scope of work is defined by the operational priorities of the assigned business unit, this role works closely with the manager, across teams and the broad range of stakeholders in the delivery of accurate, reliable and targeted business outcomes to meet agreed briefs and branch service standards.

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

Details of Appointment

Fixed term full time, day worker position, working 76 hours per fortnight, commencing from as soon as possible until 26 June 2026.

Please note that hours may be negotiated with the successful applicant

Classification: 

Salary $128,102 - $134,832 per annum + 12% superannuation + access to salary packaging

• Salary range is in accordance with Public Sector Unions Wages Agreement 2022

*Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar vacancies.

Eligibility

Successful applicants will be required to meet the essential criteria:

• *Registration/licences that are essential requirements of this role must remain current and valid at all times whilst employed in this role and the status of these may be checked at any time during employment. It is the employee’s responsibility to ensure that registration/licences remain current and to advise the Employer if their circumstances change. This includes notifying the Employer if a registration/licence is revoked, cancelled or has its conditions altered.

Applicants should note the following criteria are desirable:

• Appropriate tertiary qualifications in business management, ICT, information management or related discipline

• Current driver’s licence.

Under particular circumstances employees may be required to undertake a new conviction check.

Statement of Duties and any associated documents

You are encouraged to speak with the contact person once you have familiarised yourself with the Statement of Duties and any associated documents.  This will assist you to prepare an application more aligned with our specific needs.

• Manager - IT Service Management Practice band 7 (word)

Applicant Guide

• Department of Health - Applicant Guide (word)

How to Apply

Apply Online.  Please click the "Apply" button on this screen.  This ensures important questions about you are answered. 

You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the specifics of the role and selection criteria contained in the attached Statement of Duties.

A separate statement addressing each individual selection criteria is not required.

Please Note

• All attachments must be in Microsoft Word or PDF format.
• Referee details are submitted as part of the online application so make sure you have the contact details of two referees before applying.

Contact Person

Name: Aaron Maxwell
Position: Manager – Service Management Practice
Phone number: 03 6270 5526
Email address: aaron.maxwell@health.tas.gov.au

The core purpose guiding the way in which we work across the Department of Health is to CARE for the health and wellbeing of all in Tasmania through our Values of Compassion, Accountability, Respect and Excellence. We are united by our shared purpose and model our CARE Values through our interactions with one another, our patients, our clients and the Tasmanian community.