Who we are

In Melbourne, water is essential to our way of life.

As caretakers for Melbourne’s water cycle, we care for water, life and land throughout Melbourne: both its people and its biodiversity.

Each time you drink from the tap, flush a toilet, run through a backyard sprinkler, or kayak down the Yarra—we’re there. Primed and ready, quietly delivering some of the world’s cleanest water for over five million residents and wildlife that call Melbourne home —just as we have for over 130 years.

If you value making it count, diving in with curiosity, and doing what’s right, you're in the right place.

About the Role

Reporting to the Executive General Manager, this is a pivotal leadership role within the Service Futures group. As the General Manager, Service Strategy you will be responsible for leading our infrastructure and services planning to ensure our services are reliable and resilient in the face of change.  

Leading a large team, you will drive the development and implementation of service strategies for all of our service lines including water, sewer, recycled water, catchment management, flooding and drainage. Focusing on enabling the enterprise to be resilient in the face of climate change and other potential shocks. You will ensure our strategies and plans are fit for purpose and drive action across the organisation’s value chain for the benefit of our customers, community and environment.

Key outcomes and activities include:

• Responsible for developing an integrated 5-50+ year adaptive view of the infrastructure and non-infrastructure needs of the city (built and natural) to deliver our vision. Focusing the system performance and adaptive solutions rather than specific asset design
• Ensuring consistency across all elements of strategy development and implementation
• Implementing current strategies across our new strategic framework
• Leading strategic enterprise goals related to Melbourne Water services
• Creating strategies and service plans that allow MW to anticipate future challenges
• Providing clarity of our needs and requirements to stakeholders in relation to infrastructure and non-infrastructure changes across our region.  

About you:

• Proven technical understanding or experience relevant to our service lines including water, sewer, recycled water, catchment management, flooding and drainage
• Deep understanding of strategy and service plan development
• Experience in building effective processes and decision-making frameworks
• Extensive experience leading and managing high performing teams to success
• Excellent stakeholder engagement skills with experience fostering cross-organisation and cross-industry collaboration
• Tertiary Qualification in Engineering, Science, Urban Planning or relevant field

For more information, please refer to the attached Role Mandate

Why join us:

At Melbourne Water, we care about water and all life that springs from it.

Our people are fuelled by passion, and with safety at the forefront, we have an unwavering sense of purpose, and are on a mission to protect every Melburnian’s way of life, one drop at a time.

We walk the talk when it comes to flexible working – but that’s not all. Our culture of purpose, safety, results, and learning permeates everything we do. We're dedicated to doing what's right, and this commitment extends to the meaningful work we do in a supportive and inclusive culture that encourages you to make the most of your talents.

Our long-standing commitment to Diversity, Inclusion, and Belonging means that Aboriginal and Torres Strait Islander peoples, LGBTIQ+ individuals, people living with disability, mature age and young jobseekers from all cultures can apply with confidence knowing they are safe, affirmed, and celebrated.

If you’re curious, action-orientated, outcomes-focused, and care deeply for public resources, community, and the environment, we'd love to receive an application and learn if you could be a great fit.

How to Apply

Click the 'Apply Now' button below and complete our online application form.

Closing date: Monday 30^th September 2024 at 11:55pm AEST