Service Insights Lead

Job no: 979158
Work type: Various work types
Location: Melbourne - Docklands
Categories: Various categories

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Our Strategic Goals, viewed through the lens of our values, guide us in prioritizing our actions and programs, uniting us all in a common direction that is vital in this crucial decade. To meet these objectives, Service Futures harnesses the essence of 'Dive In' as a driving force' by simplifying the complexity of our strategic landscape and passionately bringing our strategies to life.​

By embracing “What's Right, we actively engage with stakeholders, partners, and our local community to foster collaboration, ensuring that our efforts collectively contribute to the well-being and resilience of Greater Melbourne. This collaborative spirit strengthens our resolve to meet the challenges of the future head-on and ensure the prosperity of our city.

About the Role

Reporting to Tim Rowan, Manager Goal Hub, this 6 month opportunity is a pivotal in leading & delivering regular high quality performance & insights reporting to senior management, executive and Board. You will:

  • Clearly communicate information, insights and recommendations to TLs, DRs, LT, MD and Board to inform tactical and strategic decision-making.
  • Lead the development of dashboards and other tools for the LT and Board, to provide contemporary evidence to support insights and recommendations.
  • Lead the development of metrics to assess MW’s performance in delivering our services.
  • Work with other teams to streamline the collection and assessment of information used to assess performance, develop business plans and produce reports.
  • Build and maintain relationships throughout different levels in the business to ensure information is obtained efficiently and is fit for purpose.
  • Provide specialist technical advice on the development of metrics to the wider business

For more information, please review the attached  G3 Role Mandate

About you:

  • Advanced problem solving, analytical, synthesis, communication, coordination, and stakeholder management skills
  • Demonstrated problem solving and analytical skills which add value to business and customers
  • Demonstrated ability to develop meaningful lead and lag metrics to measure performance.
  • Tertiary qualification in engineering, project management, or related technical discipline

How to Apply

Click the 'Apply Now' button below and complete our online application form.

Closing date: Thursday 17th October 2024 at 11:55pm AEST

Advertised: AUS Eastern Daylight Time
Application close: AUS Eastern Daylight Time

Apply now

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