Customer Service Advisor - Metred Estates

Tachbrook Park, Warwick
Permanent, Full-time, Hybrid
£26,228

At Calor, we’re passionate about delivering exceptional service to our customers—and we’re looking for a Customer Service Advisor to join our Metered Supply team in Warwick.

This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering a great customer experience.

What you’ll be doing

As a key member of the team, you’ll be the first point of contact for our customers, ensuring every interaction is handled professionally and efficiently.

You’ll:

• Manage inbound and outbound customer contact via phone, email, WhatsApp, and other digital channels
• Take ownership of customer queries, seeing them through to resolution
• Work closely with internal teams to resolve issues quickly and effectively
• Deliver accurate administration and maintain customer records
• Contribute to a supportive, high-performing team environment

What we’re looking for

We’re looking for someone who is customer-focused, organised, and proactive in their approach.

You’ll bring:

• Previous experience in a customer service role (sales ledger experience is a bonus)
• Strong communication skills with a professional and friendly manner
• Excellent attention to detail and organisational skills
• Confidence using IT systems and managing multiple tasks
• The ability to work both independently and as part of a team
• A positive, “can-do” attitude and a passion for helping customers
• GCSEs (or equivalent) in English and Maths

Why join Calor?

We value our people and offer a great range of benefits to support you both in and out of work:

• 25 days annual leave plus bank holidays
• Private medical insurance
• Company pension scheme (matched contributions up to 7.5%)
• Life assurance
• Staff discounts on gas

Join us

If you’re looking for a role where you can make a real difference to customers while developing your career in a supportive environment, we’d love to hear from you.